The evolving needs of today’s customer demand personalized, intelligent experiences to meet the demands of the new modern workplace. In an increasingly digital and virtual world, more and more businesses are relying on cloud-based solutions that bring automation, intelligence and global calling capability to arm their employees and agents with tools for enhanced productivity, and better agent and customer experiences.
With one of the most complete and global set of solutions in the market, Vonage is meeting these needs head on. The recent addition of its Vonage Contact Center (VCC) solution for Service Cloud Voice has expanded the Company’s global offering to provide customers with yet another way to make meaningful connections with their own customers and create better experiences.
To amplify this launch, Vonage has activated several strategic partners across the globe for delivery and implementation of the VCC for Service Cloud Voice solution. With a current network of TEN certified partners (and growing!) across North America and Europe that are certified on Service Cloud Voice Partner Telephony, Vonage continues to expand its community of implementation partners. All partners have completed Vonage's Contact Center implementation certificate as a prerequisite to Service Cloud Voice Partner Telephony certification.
“While we continue to grow our VCC for Service Cloud Voice solution offering, we’re expanding our reach and total addressable market through an informed, vetted and dedicated community of implementation partners globally to better serve the growing needs and requirements of our customers,” said Breanna Kuhl, Senior Vice President, Strategic Alliances for Vonage.
Congratulations to our newest certified VCC for Service Cloud Voice Partner Telephony partners!
Vonage Contact Center for Service Cloud Voice is currently available on Salesforce AppExchange. Service Cloud Voice brings together phone, digital channels and CRM data in one central view for service agents. Customers can now connect their preferred phone solutions into Service Cloud Voice with Service Cloud Voice for Partner Telephony, creating a unified agent and digital channel experience to deliver faster, smarter and more personalized service.
To learn more about our partner program, please contact us at [email protected].