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Announcing Vonage CX Cloud for All

This article was published on May 13, 2020

Just in time for the recent Customer Contact Week in Las Vegas, we announced that we now offer our advanced omnichannel contact center product suite, Vonage CX Cloud, to businesses of all sizes using our cloud-native unified communications platform, Vonage Business Cloud (VBC), as well as to our Vonage Enterprise customers.

Vonage CX Cloud is an integrated platform with NICE inContact CXone, the market-leading cloud customer experience platform that has been available to businesses using the Vonage Enterprise unified communications solution since 2013. Vonage CX Cloud now delivers best-in-class customer contact solutions to both large enterprises and SMBs, enabling them to provide an exceptional agent and customer experience through the latest technology.

In addition, Vonage business customers can customize Vonage CX Cloud through leading-edge intelligent technologies powered by Nexmo, the Vonage API platform. Some examples of enhanced capabilities using Nexmo APIs include real-time sentiment analysis, which offers real-time insight into caller sentiments and emotions, enabling better decision-making, customer support and outcomes, as well as enhanced self-service capabilities like chatbots or visual IVRs that bring resolution to customers quickly and seamlessly by providing the tools via traditional voice or embedding these interactions in mobile apps or websites.

Vonage CX Cloud provides flexible, reliable, fast and intelligent customer communications tools that ultimately lead to better customer satisfaction, integration with our UCaaS solution which allows better customer service though seamless communications between agents and back office users, and omnichannel routing that not only connects customers to the right agent on their preferred channel, at the right time, but also allows agents to work with customers on multiple channels simultaneously. Companies that choose Vonage CX Cloud enjoy enhanced analytics to drive better visibility for supervisors to coach, train and keep agents engaged in their work, reducing agent attrition, improved overall productivity through intelligent workflow tools that allow businesses to create smart integrations, the power to scale quickly and easily in response to business needs such as seasonality, new product introduction or other unplanned interaction volume changes, and the ability to quickly and simply augment an existing contact center with cutting-edge services and intelligent technology, providing a better customer experience at a lower cost.

Learn more about Vonage CX Cloud here!

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