Vonage CX Cloud, our cloud contact center solution, acts as a singular virtual contact center, regardless of location, type, or size. This includes inbound, outbound, or blended micro-centers, as well as distributed multi-site centers.
See how the cloud can transform your contact center:
With Vonage CX Cloud, launching a new virtual contact center is easy, even on multi-channel or customized systems. With programmable capabilities like split recording, speech to text, skills-based routing and call tracking, it’s easy to enhance your new or existing contact center for your business’ exact needs. And boasting a 99.99% uptime service level agreement (SLA) guarantee plus voice SLA guarantee, you can be assured that customers can reach you anytime, all the time.
High volume interactions shouldn’t affect your center’s uptime. Our SD WAN technology, SmartWAN, helps maximize QoS for a remote contact center running on broadband.
Create true omnichannel conversations via our Nexmo APIs. For example, a consumer can initiate a chat with a business within a social platform, request a phone call and then receive that phone call, without ever leaving that social space.
Keep important information in the cloud with privacy measures and compliance certifications from PIC, SOX, FCC, and CPNI that meet some of the highest standards.
Our cloud contact center solutions are powerful, scalable and versatile. However, Vonage also offers call center services, which are straightforward solutions that are great at managing voice calls and have limited reporting options.
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