Contact Center

Simple, reliable, scalable: wow your customers with our advanced contact center, Vonage CX Cloud.

Boost sales, increase agent productivity and build a better brand experience for your customers with our robust unified contact center solutions. Seamlessly connect and manage remote locations. Our call center and advanced contact center solutions handle billions of customer interactions per year.

vonage cx cloud virtural contact center solution

The cloud contact center solution: If you build it, they will call, text or chat.

Vonage CX Cloud, our cloud contact center solution, acts as a singular virtual contact center, regardless of location, type, or size. This includes inbound, outbound, or blended micro-centers, as well as distributed multi-site centers.

See how the cloud can transform your contact center:

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vonage cx cloud virtural contact center solution

Vonage CX Cloud: Advanced Capabilities, Reliable Uptimes

With Vonage CX Cloud, launching a new virtual contact center is easy, even on multi-channel or customized systems. With programmable capabilities like split recording, speech to text, skills-based routing and call tracking, it’s easy to enhance your new or existing contact center for your business’ exact needs. And boasting a 99.99% uptime service level agreement (SLA) guarantee plus voice SLA guarantee, you can be assured that customers can reach you anytime, all the time.

SmartWAN technology to maximize QoS

Billions of interactions?
Bring it on.

High volume interactions shouldn’t affect your center’s uptime. Our SD WAN technology, SmartWAN, helps maximize QoS for a remote contact center running on broadband.

omnichannel conversation with Nexmo API

Reach them where they are with social or mobile apps

Create true omnichannel conversations via our Nexmo APIs. For example, a consumer can initiate a chat with a business within a social platform, request a phone call and then receive that phone call, without ever leaving that social space.

AI, chatbot and contact center APIs for real time sentiment analysis

AI, chatbots, and whatever’s next

Vonage has done extensive work integrating Nexmo AI chatbots and real-time sentiment analysis capabilities into our cloud contact center solutions.

cloud privacy compliance certification from PIC, SOX, FCC and CPNI

Cloud privacy measures and compliance certifications

Keep important information in the cloud with privacy measures and compliance certifications from PIC, SOX, FCC, and CPNI that meet some of the highest standards.

voip cloud contact center solution for call centers

Simply managing phone calls? We do that, too.

Our cloud contact center solutions are powerful, scalable and versatile. However, Vonage also offers call center services, which are straightforward solutions that are great at managing voice calls and have limited reporting options.

Optimize your customer intelligence with CRM integration: "You’ll have them at “hello.”"

Empower your agents to personalize your omnichannel customer service. Seamless customer relationship management (CRM) integrations increase agent efficiency and independence by delivering a real-time 360-degree view of the customer. Increased efficiency over time decreases costs and also eliminate the costs of custom integrations.
Centers of excellence.
See what our contact centers offer.
Automatic Call Distribution (ACD)
Get universal queuing. Route calls based on agent expertise. Automatically call back customers who don’t want to wait. Fully integrates with IVR.
Interactive Voice Response (IVR)
Switch to self-service when call volumes are high, no one is available, or the customer wants to self manage. Full ACD integration allows any agent to step in.
Workforce Optimization
Simplify agent scheduling and quality management. Get automatic desktop call recording. Maximize your Contact Center workflow.
Supervisor Interface
Easy training and monitoring. Listen, whisper, or step in on customer calls. Monitor performance in real time with the Supervisor dashboard.
Reporting and Analytics
Access advanced analytics. Create recurring custom reports. Make better business decisions with real-time metrics and historical data.
Automate Interaction Handlings
Our skills-based routing engine ensures every contact is automatically delivered to the best available agent, based on agent skills, agent skill level, customer profile, and contact center data.

From the Perspectives Blog

ChartLogic scales for success with a robust contact center solution.
Vonage Contact Center whitepaper
Is your contact center keeping your customers loyal?

A new study by No Jitter shows how the cloud enables advanced contact center capabilities necessary for satisfying modern customer expectation.

Reimagine how business gets done
From cloud-hosted phones on your current broadband to UCaaS solutions on a purpose-built network, Vonage is partnering with businesses like yours, in ways never imagined. Cost-effective ways. Revenue-building ways. Once thought impossible ways.
Vonage® Business Cloud

If your business is looking for a robust, intuitive, and reliable business cloud service at an incredible value, explore Vonage Business Cloud.

99.999% uptime reliability¹
Runs on your high-speed internet connection
Enhanced quality of service with SD-WAN technology available
40+ features to help you customize your business communications
Mobile and desktop applications enable mobile working and virtual teams
High-quality voice, point to point video, and messaging
Includes the Amazon Chime Pro tier, offering chat, screen share, video and web conferencing
Integrates with the business applications you use everyday
Easily scales as your business grows
Simple activation and setup with 24/7 customer support
Month-to-month contracts available
Find out how Vonage can help your business communicate better.

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