The Art of Customer Experience: Strategy to Execution
On Tuesday, September 20th, Reggie Scales, SVP, Applications Group for Vonage, will be joined by Brian Gressett, Director of Sales and Success Technology at CreditAssociates, and David Rosenbaum, Managing Partner, Solution Engineering at Rosetree Solutions, as they discuss the art of customer experience, from strategy to execution.
If you want to identify and close the gaps in your customer experience, this session will prove invaluable, as you discover what it really takes to understand and perform the art of customer and employee experience across your organization. Learn from our passionate and proven sales and success thought leaders how you can create a successful customer experience metrics program and uncover how CreditAssociates digitally transformed its global business strategy by implementing Vonage Contact Center and Salesforce to enable an intelligent omnichannel customer experience and deliver an upgraded agent experience. There will also be an opportunity to ask your questions to our expert panel.
Vonage integration drives innovation and speed to market
On Wednesday, September 21, Ethan Douglas, Senior Director of Customer Success at Vonage will be joined by Ray Carvill, Director of Product Operations at SameSky Health, for an informal discussion about how Vonage’s native integration with Salesforce enabled SameSky Health to rapidly bring new innovative solutions to market. Attendees will hear how the organization used Vonage to launch CultureGuide™ on the Salesforce platform, bringing a health equity-focused solution to market, addressing some of the most underserved communities in the United States, and making more than 85,000 calls to help guide patients to the healthcare tools, resources, and care they needed.
We know that organizations that integrate their contact center with Salesforce are able to benefit from key customer data and insights, empowering their teams to deliver personalized connections across every channel. Ray will reveal how the powerful combination of Salesforce and Vonage helped the company to deliver personalized, omnichannel, healthcare interactions to its 2.3 million+ members in 25+ different languages, to create the trusted relationships needed for more impactful, meaningful experiences.
Find out more about Vonage’s sessions at Dreamforce and use the free Salesforce Events app to reserve your seat. You can also book a meeting with Vonage now and register for a demo at the Vonage Hub to learn more about Vonage Contact Center for Salesforce.