We’re also pleased to announce an exciting theater session on September 21st at 10.30 am featuring Vonage customer Kristina Dillon, Salesforce Administrator at CFA Institute. Kristina will be joined by Tony Flores, Director of Product Management at Salesforce, and Jonathan Kershaw, Director of Product Management at Vonage, for a fireside chat about how CFA Institute is delivering intelligent customer experiences with Vonage and Service Cloud Voice.
CFA Institute is a global, not-for-profit professional organization that provides investment professionals with finance education. It aims to promote standards in ethics, education, and professional excellence in the global investment services industry. Having decided to implement Salesforce Service Cloud Voice, the organization chose Vonage to provide partner telephony. In this informative session, Kristina Dillon will reveal how, by deploying the most intelligent and globally available contact center solution in the market, the institute is driving more intelligence, insights, and automation to its customer service and agent experience, increasing agent productivity and customer resolution.
Vonage is also excited to be showcasing Vonage Contact Center for Service Cloud Voice at Dreamforce. Integrated directly with Salesforce Service Cloud and available on the AppExchange, our solution empowers customers to enhance the agent and customer experience with intelligent, omnichannel and global calling capabilities. Together, Vonage and Salesforce deliver the ultimate Service Cloud Voice experience.
Be sure to use the free Salesforce Events app to reserve your seat at your chosen sessions. You can also book a meeting with Vonage now and register for a demo at the Vonage Hub to learn more about Vonage Contact Center for Service Cloud Voice.