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Vonage Recognized in the 2021 Gartner Peer Insights ‘Voice of the Customer’: UCaaS Worldwide Report

This article was updated on July 2, 2021

Navigating the landscape of the new modern workplace is an ever-evolving endeavor. Consumers today expect to get the information they want, in the channel that they choose, when they want it from anywhere on the planet, in the palm of their hands.

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This is changing how business gets done. Businesses all over the world must adapt to meet these customer expectations and provide the experience customers demand. 

The emergence of the public cloud and proliferation of mobile devices has created a change in customer experience expectations across all industries  -- healthcare, education, retail, financial services and many others  -- accelerating digital transformation and the virtual delivery of services, while creating unique next generation customer experiences. This means embedding communications - voice, video, messaging, verification - into applications, workflows, and customers experiences through API-based programming techniques. 

Vonage powers all that and more. 

With the Vonage Communications Platform, we are delivering a single leading cloud communications platform that powers our customers’ and partners’ global engagement solutions using our APIs, Unified Communications and Contact Center innovations. These capabilities are enabling Vonage customers to create next generation communications that are more flexible, intelligent and personal. 

But don’t just take our word for it. Our customers have spoken and the reviews are in.

The 2021 Gartner Peer Insights ‘Voice of the Customer’: UCaaS, Worldwide Report

Vonage has been recognized in the Gartner Peer Insights Voice of the Customer (VOC): Unified Communications as a Service, Worldwide report. Here are some highlights from the report:

  • Vonage earned a Customers’ Choice distinction for the Deployment Region of North America, with a rating average of 4.6.

  • Vonage also received a 94% Willingness to Recommend score from customers - the second highest (percentage wise)*

  • We also scored the second highest Product Capability rating at 4.7*.

  • Additional categories where Vonage received a consistently high rating average for customer experience include Evaluation and Contracting (highest with 4.7/5), Integration and Deployment (second highest with 4.6/5.0), and Service and Support (second highest with 4.6/5.0). 

Again, don’t take our word for it! Check out what our customers are saying about Vonage in the full report.



*based on 32 reviews as of February 28, 2021

Gartner Peer Insights ‘Voice of the Customer’: Unified Communications as a Service, Worldwide, 9 April 2021.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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