Better communications breed better customer experiences. We are committed to relentless innovation that allows us to put the customer first, providing them with tools that enable simpler, more reliable and engaging ways to enhance the customer journey.
Today we announced the new Nexmo Messages API and Dispatch API. Designed to expand and simplify multi-channel messaging, the new APIs enable brands to engage their customers via the channels they prefer, including social chat applications, such as Facebook Messenger, Viber Service Messages and WhatsApp, or traditional channels such as MMS or SMS, while also allowing for automatic fallback to alternative channels to ensure delivery.
We’re excited to offer our customers this unique approach to multi-channel messaging, and provide a simpler, more reliable messaging product than what is available today, so they can focus on engaging and winning customers instead of navigating the requirements of social apps or the complexities of integrating multiple APIs.