VBC's social messaging capabilities allow customers to reply to messages sent in Messenger through all applications of their Vonage service, enabling businesses to respond to customers faster and organizing customer requests in one unified inbox for better customer interactions. Businesses can also integrate social messaging into Vonage's proprietary workstream collaboration capabilities for a richer, omnichannel customer experience.
Adding social messaging services like Messenger to Vonage's Business Inbox allows us to provide Vonage business customers with the ability to connect with their own customers in real-time and in more meaningful ways through their preferred communication channels.
This integration helps businesses to connect with customers on the channels they find most engaging - social, voice, SMS or chat - ultimately improving the customer experience.
See how Vonage’s Business Inbox with Facebook Messenger enhances how businesses connect with customers.