Quality of Service

As businesses increase the usage of video, online collaboration tools, and other cloud applications, maintaining the quality of shared bandwidth becomes vital.
Sanjay Srinivasan, Vonage Vice President and Chief Technology Architect, Business Engineering

When we say Business Grade, we mean it. Our robust, cloud-based, plug-and-play Business Cloud service is the right solution for many businesses. And when organizations need elevated quality of service, there’s also Vonage Enterprise. With Enterprise, you'll also have access to our private MPLS network and our SD-WAN solutions specific to UCaaS. It's perfect when your organization demands greater bandwidth and higher-quality voice and video.

Fully managed, end-to-end Vonage® Enterprise service.

The Vonage Network Operations Center runs 24/7/365, managing our vast and diverse high-quality voice and data networks and connecting billions of calls each year. With multi-level fail-safes and powerful cloud backup, we maximize uptime and minimize call drops, data loss, and static. In fact, when you’re a Enterprise customer using our MPLS network or SD-WAN solution, we often fix issues before you know they occur.

Cloud-hosted and constantly updating.

Cloud hosting is part of great quality of service for both our Business Cloud and Enterprise platform products. Because our system is hosted via data centers around the country, and not at your business site, enhancements and upgrades are quick and easy. Plus there’s no extra cost or maintenance scheduling. And since we’re constantly updating our technology, you always have the most up-to-date phone system.

Key Benefits

  • Nationwide coverage for quality, disaster recovery & business continuity, diversity, etc.
  • Redundant Ring Architecture
  • National IP Routing Fabric
  • Multiple Access Options-Ethernet, Dsi, T1, DS3, OCN
  • Multi-site MPLS VPN
  • End-to-End Quality of Service (QOS)
  • 2 Domestic 24x7 NOC's with proactive monitoring and support

Nationwide MPLS Network

Data Centers

PSTN Gateway

Internet/IP Hub


Super POP

Vonage Enterprise’s Resilient MPLS backbone with 20+ POPS.

With 20+ points of presence (POPs), Vonage’s private, MPLS-based IP network stands up to the best in the industry. Our virtual computing platform is built on an advanced, highly distributed software architecture that provides both high performance and massive scale-out capabilities. Its fully redundant ring architecture runs on best-in-class hardware to maximize affordability. Plus, we partner with top technology providers to deploy one of the most robust platforms in the industry.

Add network intelligence to any connection.

As pioneers in creating SD-WAN for UCaaS, and robust Bring Your Own Broadband solutions, we’ve paved the way for reliable, elevated quality of service on any network, even over existing broadband service. Expect optimized application performance at a reduced cost. We even have hybrid WAN solutions that still allow simplified deployment and reduced costs.

Higher-quality audio from Vonage Enterprise. Yes, you heard right.

Making and receiving phone calls is at the heart of business communications. And from day one we’ve been dedicated to providing high-fidelity calling. As our audio capabilities expand from robust conference services to mobile phone integration, we continue to deliver solutions around high-quality audio that’s intuitive to use and works when you need it.

Our HD video plays videos, not static.

We optimize our Enterprise network solutions to provide solutions across all our high-quality voice, video, and data offerings. That means congestion prevention so contact centers can handle volume spikes with ease. Or bandwidth prioritization so real-time applications like HD video conferencing don’t lag or cut out.

Enterprise network quality and encryption.

Encrypt traffic in a mix of cloud and MPLS deployment with a hybrid VPN. This zero-touch, enterprise-class solution provides you with optimized connectivity to your Vonage services.

Firewall optimization.

Functional Application Layer Firewalls work with our SD-WAN solutions allowing your business to replace both personal firewalls and routers with one intuitive service.

Smarter bandwidth. Enterprise quality.

Our network solutions are built to help maximize your bandwidth. We carve out dedicated pieces and create different buckets to optimize performance for your high-quality voice, video, data and more, giving you a smoother overall experience.

SD-WAN voice, data, and video traffic prioritization.

Smart QoS controls with our Enterprise SD-WAN solution give real-time applications including high quality voice and video a higher priority. As a result, your network avoids unnecessary congestion while maximizing uptime for your business-critical applications.


Reimagine how business gets done

From cloud-hosted phones on your current broadband to UCaaS solutions on a dedicated network, Vonage is partnering with businesses like yours, in ways never imagined. Cost-effective ways. Revenue-building ways. Once thought impossible ways.

Vonage® Business Cloud
Robust, intuitive, and small business friendly:

99.999% uptime reliability¹

Runs on your high-speed internet connection

Enhanced quality of service with SD-WAN technology available

40+ features to help you customize your business communications

Mobile and desktop applications enable mobile working and virtual teams

High-quality voice, point to point video, and messaging

Includes the Amazon Chime Pro tier, offering chat, screen share, video and web conferencing

Integrates with the business applications you use everyday

Easily scales as your business grows

Simple activation and setup with 24/7 customer support

Month-to-month contracts available

Vonage® Enterprise
Enterprise-grade unified communications:

Enterprise-grade unified communications

Hybrid network and bring your own broadband options with SD-WAN

One of the nation’s largest purpose-built MPLS networks

Elevated quality of service for voice, video, and data communications

Advanced features including conferencing for up to 300 users

Mobile and desktop applications enable mobile working and virtual teams

Reliable and scalable solutions for inbound, outbound, and multi-site contact centers

Deep integration ties phone service to top business applications

End-to-end managed installation and dedicated service teams

Find out how Vonage can help your business communicate better.

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