Healthcare Solutions

Communications is enabling better clinical outcomes 24/7/365

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This move to the cloud will provide us with the agility we require to connect with our members wherever they are to meet their healthcare needs better and faster.

Sy Zahedi, MedXM


Unified communications transforms healthcare business solutions

Today’s healthcare organizations are using innovative communications to deliver quality, unified healthcare business solutions while reducing overhead, empowering mobilized staff, and providing patients with the support they need even in times of crisis.

  • Stellar 24/7 support. Our customer service and IT teams are ready to correct issues virtually—no waiting for an onsite technician visit.
  • Simple and easy to use. Cloud-hosted system lets you easily connect multiple practices with a simple setup so intuitive you won’t need a manual.
  • Automate and improve clinical outcomes. Leverage Vonage Reach to improve patient engagement including outreach. Create powerful experiences with integrated texts, email and more—through one intelligent marketing automation platform.

Good prognosis for a controlled TCO

When you migrate to Vonage for cloud-hosted healthcare business solutions, there's no need for costly internal infrastructure like servers and storage systems. Resources are shared across offices for a level of redundancy that can be less expensive than traditional, premise-based PBX systems. And with bring your own broadband services, you can get innovative healthcare cloud solutions with minimal start-up costs.


Improve quality of care with SMS alerts, voice activation and whatever’s next

Add power to your healthcare management solutions toolkit. Enable your developers to build the tools for your healthcare business solutions your patients and colleagues expect from their medical applications by leveraging Vonage APIs.

  • Prompt patient notification. Send timely, targeted SMS messages like scheduling and appointments reminders and medication compliance.
  • Extend coverage. Connect patients to a live medical support if needed. Add click to call to a mobile app for easier emergency connections.
  • Targeted “geofence” marketing. Market to patients and prospects by setting a perimeter around hospitals, clinics, nursing homes or pharmacies.

Empower mobility and productivity

From visiting nurses, home health aides, mobile caregivers to old-school house calls, use your Vonage phone number and medical office phone system features on the go. Our healthcare business solutions include intuitive and powerful mobile apps and other mobility tools.

  • Mask “on call” number. Talk, text*, IM or conference on the road—the only number patients will see is your Vonage business line.
  • Share documents easily. Access documents from your phone via mobile healthcare solutions including from Google Drive and Microsoft OneDrive.
  • Seamlessly transfer calls. From hospital to car to office, move through your hectic day without interruption.

*Mobile data charges may apply. Reasonable and acceptable use policy applies.


Diagnose, consult or collaborate with mobile-enabled conferencing.

Communicate with your patients easier and more effectively, even on the go. Collaborate and share with medical colleagues across multiple offices, hospitals or even countries. Enhance your healthcare business solutions with intuitive collaboration and conferencing.

  • Say “Ahh”. See how they’re doing with telehealth services. Dial into a video conference from your desktop, web browser, smartphone, or tablet.
  • Conference in a second opinion with a click. Amazon Chime’s reliable online conferencing with enterprise-grade features is included in most business plans.

Call centers that help perfect every patient interaction

A negative experience can quickly turn a patient to another provider. With our cloud call center solutions and powerful omnichannel contact center, you can find a healthcare business solution that supports your patients in the channel they prefer.

  • Improve patient engagement. Use CRM integration, to ensure patient info is readily available for faster and more intelligent healthcare support.
  • Support multiple channels. Patients can communicate on their own terms using AI chatbots and more.
  • Access advanced analytics. Make better business decisions with real-time metrics and historical data.

Reliability when you need it most

From hospitals to senior facilities to walk-in clinics, losing communications can be critical. Vonage works hard to keep you up and running.

  • Uptime maximization. Reliable cloud hosting and backup features keep your integrated system running, even during emergencies.
  • Easy scalability. Easily scale up and down and even initiate a call or contact center if needed.

Less time on logistics. More time on your patients.

HMOs, dentists and other clinicians can streamline the way their office works with healthcare business solutions to enable patient-centric care.

  • Unify front desk operations: Automate reminders, route calls, announce patients, improve scheduling, and manage records to reduce office paper work, patient wait time, and missed appointments.
  • Connect healthcare facilities with multiple sites. Better response to patient needs across offices and making timely decisions related to care.
COMMUNICATION IS… Efficiently Managing Nurses and Doctors’ Valuable Time and Talents.

They started with under 20 employees. Today, they have over 2,500.
They needed a communications solution that could keep up.
Vonage helped this Healthcare organization build an advanced Call Center environment that:

EXPLORE MORE HEALTHCARE CUSTOMER STORIES

Get a healthy dose of efficiency with our robust business integrations.

Add more efficiency and productivity to your healthcare business solutions. Integrate your medical office phone system with your CRM or other business applications you use everyday. Plus, by leveraging Vonage APIs, you can work toward integrating many of these CRM via Vonage Reach so all your patient data is in one place—no need to manually transfer information between systems.

From the Perspectives Blog

Personalizing solutions for proactive care
How does your company stack up?

A new whitepaper by IDC, commissioned by Vonage, shows that companies with best-in-class cloud communications platforms improved speed to market, customer satisfaction and profitability by more than 30 percent.

OUR BUSINESS PLATFORMS

Reimagine how business gets done

From cloud-hosted phones on your current broadband to UCaaS solutions on a dedicated network, Vonage is partnering with businesses like yours, in ways never imagined. Cost-effective ways. Revenue-building ways. Once thought impossible ways.

Vonage® Business Cloud
Robust, intuitive, and small business friendly:

Runs on your high-speed internet connection

Enhanced quality of service with SD-WAN technology available

40+ features to help you customize your business communications

Mobile and desktop applications enable mobile working and virtual teams

High-quality voice, point to point video, and messaging

Includes the Amazon Chime Pro tier, offering chat, screen share, video and web conferencing

Integrates with the business applications you use everyday

Easily scales as your business grows

Simple activation and setup with 24/7 customer support

Month-to-month contracts available

Vonage® Enterprise
Enterprise-grade unified communications:

Enterprise-grade unified communications

Hybrid network and bring your own broadband options with SD-WAN

One of the nation’s largest purpose-built MPLS networks

Elevated quality of service for voice, video, and data communications

Advanced features including conferencing for up to 300 users

Mobile and desktop applications enable mobile working and virtual teams

Reliable and scalable solutions for inbound, outbound, and multi-site contact centers

Deep integration ties phone service to top business applications

End-to-end managed installation and dedicated service teams

Call for a free consultation from a business phone system specialist.

Anytime between 8AM - 9PM ET

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