Onboarding and Training

Control your Vonage Business Cloud phone system right from the start.

Starting strong:
The tools to put your business phone to work fast
Your new cloud phone system puts VoIP phone system features, business apps, and productivity integrations at your fingertips. So, it pays to take advantage of our onboarding and training resources to help you transition quickly and let the system support the way you do business:

Vonage Welcome Kit is for Sharing

New customer
welcome kit

New customers immediately receive our comprehensive Welcome Kit, which includes an online “Getting Started Guide” to walk you through basic business phone setup and onboarding steps. The Kit further introduces you to your calling features, and you’ll be linked to your password-protected Admin Portal. You’ll also be directed to custom tools to help you and your team master the system.

Online training session

Live admin portal training and Q&A

We encourage customers to attend at least one of our live Admin Portal Training sessions, offered three days a week (see schedule). The Admin Portal is where customer administrators maintain real-time, virtual control of the entire phone system: customizing features, creating and assigning users, managing extensions, viewing activity and analytics, and reviewing billing. This training provides a bird’s-eye view of the business VoIP phone system and ends with an active Q&A session.

Vonage Support Site is there for you

Vonage Business support website

Our support website provides a goldmine of empowering resources to help you set up, customize and maximize every feature within the phone system. In fact, we’ll direct you to the Get Started section right away to help you set up your account and users. From Day 1, the support website is helpful for any employee on the Vonage system who wants specific phone system insights, step-by-step instructions and best-practice tips.

Let’s get started

The tools above are available to you at any time, and you always have access to Customer Care representatives to answer questions and further help you with setup and onboarding.

Find out how Vonage can help your business communicate better.

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You can contact us any time by calling 1.877.862.2562 or email sales@vonagebusiness.com.