New customers immediately receive our comprehensive Welcome Kit, which includes an online “Getting Started Guide” to walk you through basic business phone setup and onboarding steps. The Kit further introduces you to your calling features, and you’ll be linked to your password-protected Admin Portal. You’ll also be directed to custom tools to help you and your team master the system.
We encourage customers to attend at least one of our live Admin Portal Training sessions, offered three days a week (see schedule). The Admin Portal is where customer administrators maintain real-time, virtual control of the entire phone system: customizing features, creating and assigning users, managing extensions, viewing activity and analytics, and reviewing billing. This training provides a bird’s-eye view of the business VoIP phone system and ends with an active Q&A session.
Our support website provides a goldmine of empowering resources to help you set up, customize and maximize every feature within the phone system. In fact, we’ll direct you to the Get Started section right away to help you set up your account and users. From Day 1, the support website is helpful for any employee on the Vonage system who wants specific phone system insights, step-by-step instructions and best-practice tips.
The tools above are available to you at any time, and you always have access to Customer Care representatives to answer questions and further help you with setup and onboarding.
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