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Generative AI
Generative AI is currently in beta
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A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Discover the future of AI-powered conversations by harnessing the power of Large Language Models
Smarter, Contextual Conversations
Understand customer intents no matter how complex, anticipate questions and concerns and always retain detail and context
Safe and Practical Engagement
Robust controls that mitigate bias, ensure compliance, and deliver consistent, on-brand AI-powered conversations
Exceptional Knowledge Base Management
Easily leverage your knowledge bases to quickly deliver richer and immediate results to customers and your agents
Democratizing AI
The integration of AI Studio and AI Virtual Assistant with Generative AI Large Language Models enables more natural conversation flows at scale
GenAI provides faster, smarter and more nuanced conversational experiences, integrating seamlessly with your Vonage AI solution
Flexible architecture that can support multiple LLMs
Connects to your existing knowledge bases and CRMs; you enable faster training of your agent using the Generative AI node
Practical and safe AI engagement
Smart incorporation of Large Language Models into the AI Studio and AI Virtual Assistant experience promotes business-focused communication at scale.
Vonage Generative AI uses context understanding and analyzes responses as key elements of a whole conversation to ensure your agent stays on-script
Additional safeguards include frictionless fallback to live agents or in-house NLU for more traditional AI dialog flows
Augment Your Contact Center with Generative AI
Reinvent your services experience practically and safely with an LLM-powered bot
Vonage AI experts help best tailor Generative AI content and responses to your specific use case and brand experience for your contact center with AI Studio or with your Vonage Contact Center Virtual Assistant.
The AI Virtual Assistant within has been augmented with Generative AI, enabling a dramatic increase in successful self-service outcomes.
The VBC Virtual Assistant with Generative AI, enabling more intuitive call routing, concierge or receptionist services, IT applications, and more.
Setting up Generative AI Node Integration
Get ready to use the GAI node within your Virtual assistant
