Vonage APIs connect directly to the Vonage MPLS network and to tier 1 carriers that provide the highest quality voice services. In addition, with data centers in all regions of the world, our platform delivers very low latencies, improving the user experience for your applications.
IVR is built in to the API
The Vonage Voice API includes IVR capability so you can collect caller input with only a few line of code. No need to set up a seperate IVR system just to add a simple IVR script to the call flow.
Add new numbers on the fly
With Vonage APIs you can provision local virtual numbers programmatically as they are needed. No need to manually provision numbers each time you add a new campaign.
Adapt call flow dynamically
Because our Voice API supports dynamically generated logic (using Vonage Call Control Objects), you can adapt your call flows on the fly as your campaigns demand it. For example, your application might offer the option to request a return call if the queue length grows all of the sudden.
Split call recording
Vonage APIs will soon support the recording of each leg of the call separately. Recording is in stereo; one channel records what the user hears and the other what the user speaks. This separation significantly improves the quality of transcriptions so you can improve analysis and gain new insights.
Call Tracking with Vonage APIs: Digital Marketing Meets Inbound Calls