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Create contextual and seamless shopping experiences

Vonage APIs help e-commerce companies deliver engaging, frictionless, multichannel shopping experiences that drive customer acquisition, engagement and loyalty. Leverage easy to use APIs to embed messaging, voice, verification, fraud detection, automated alerts, and customer insights into every interaction to simplify the buying journey.

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Deliver the moments that matter most

Engage shoppers on their preferred social channel.
Chatbot wearing a headset.

Keep the conversation going

Streamline responses to basic digital shopping questions with virtual assistants.
Shopping cart

Decrease cart abandonment

Address shopper concerns in real time to make checkout quick and easy.
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Anticipate shopper intent

Analyze shopper behavior and identify trends to solve issues before they arise.

Provide real-time support

Engage shoppers throughout their buying journey with contextual interaction and assistance.

Onboard efficiently

Validate real consumer credentials with intent-driven verification and authentication.

Personalize customer service

Give shoppers proactive, personalized support with in-app messaging, voice, and artificial intelligence.
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Add context

Our Conversation API powers superior communication, with shopper history that moves with your customers, delivering a better overall experience. Learn more
46% increase in online retail consumers SOLVE THE BIGGEST CX CHALLENGES
Do you know how your e-commerce customers want to connect?
We surveyed 5,000 consumers across the globe, and our research reveals how buyer preferences—and expectations—have rapidly evolved in 2020. See what it takes to deliver a winning e-commerce experience.

Trusted by e-commerce companies around the world

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Speak with an expert.

US toll-free number: 1-844-365-9460
Outside the US: Local Numbers