Redefine the customer experience for modern travel

Deliver dynamic and engaging customer experiences to redefine modern travel. Start with Vonage APIs that focus on customer preferences. Now you can embed verification, fraud detection, automated alerts—not to mention voice, video, and customer insights directly into every traveler interaction.
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BOOKING MANAGEMENT THROUGH SOCIAL MEDIA

Reach travelers on their favorite social networks

Enable customers to track booked flights, accommodations, and more through social media.
  • Keep customers updated and enhance their lifetime value
  • Elevate the travel experience with multimedia messaging
  • Engage customers at scale through SMS, MMS, WhatsApp, Facebook Messenger, and more
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CUSTOMER SERVICE THROUGH SOCIAL MEDIA

Become part of your customers’ social network

Reach your travel customers on WhatsApp, Facebook Messenger, and more.
  • Improve engagement with customers who prefer real-time chat
  • Reduce support costs
  • Enhance your presence on platforms most important to your customers
  • Create rich, branded customer experiences
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FRAUD DETECTION AND STEP-UP VERIFICATION

Prevent fraud and deliver the better experience

Detect possible fraud and trigger step-up authentication when needed.
  • Prevent fraudulent transactions
  • Reduce traveler friction
  • Ensure that your customers are genuine
  • Integrate with Vonage Number Insight and Vonage Verify
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VOICE-BASED CRITICAL ALERTS

Get through when it matters

Deliver critical, global travel alerts through phone calls.
  • Increase the chances of your alert being heard through persistent phone calls
  • Sync with a simple IVR application to acknowledge receipt
  • Deliver alerts to backup contacts if no acknowledgment is detected
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IN-APP MESSAGING

Turn context into conversation

Create seamless, branded chat experiences across your travel app or website.
  • Chat across devices
  • Gain valuable customer insights
  • Follow customer journey for more meaningful communications
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IN-APP VOICE

Make the call right from your app

Keep conversations in your branded app with In-App Voice.
  • Enable a smarter contact center
  • Review call recordings, analytics, and context
  • Integrate with third-party vendors in real time, including artificial intelligence bots
ROADMAP CUSTOMER STORY
Roadmap Helps Business Travelers Stay Connected with the Vonage SMS API
Learn how Roadmap and Vonage simplify travel for 600,000 users across 40 countries.
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Speak with an expert.

US toll-free number: 1-844-365-9460
UK toll-free number: +44 800 086 9444