Data storage in Salesforce

Your contact center data storage should be scalable and secure. So it’s no surprise that the Vonage contact center solution integrates tightly with Salesforce as your primary data silo for contact center KPIs, metrics, call recording links, and speech analytics.
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Contact center agents, safe
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Call recordings

Learn from every call and continually improve.
  • Conversation Analyzer pairs call recordings with transcripts and metrics
  • Findings help agents better understand conversations
Pictogram of sound waves indicating voice.

Speech-to-text

Assign transcripts and logs to the appropriate Salesforce object.
  • Conversation Analyzer transcribes and logs calls into Salesforce objects
  • Calls can be linked to contacts, cases, and custom objects
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KPIs in Salesforce

Enjoy seamless integration with Salesforce.
  • Contact center metrics housed in Salesforce
  • Easily judge conversations against the latest KPIs

Security and compliance

Keep your data and backup materials secure, no matter where you conduct business.
  • Seamlessly implement security best practices
  • Security extends to global compliance requirements, including GDPR
Consolidating Customer and Contact Center Data to Create a Single Source of Truth
You have the right data. So how come you’re not getting the right results?
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Speak with an expert.

US toll-free number: 1-844-365-9460
UK toll-free number: +44 800 086 9444