Intelligently route using any Salesforce objectUse any Salesforce object to route customers more efficiently. Thanks to Vonage, you can effectively direct routing by case owner, last agent contact, and more. This personalized approach reduces transfers, boosts first-contact resolution—and significantly elevates the CX.
Omnichannel contact centerElevate the experience by addressing customer needs on their schedule and preferred platform.
Easy administrationReduce operational complexity by managing routing rules within your Salesforce environment.
Dashboards and reportingResource the data you need through customized dashboards, wallboards, and reports.
Shared resourcesBoost efficiency with teams skilled in both voice and digital.
Automatic Call DistributorConnect calls to the best available agent through skills-based routing, case-owner routing, etc.
- Shorten wait times for better customer experiences
- Route to the customer’s preferred channel
- Conduct real-time training and monitoring
Dynamic Call RoutingLeverage Salesforce data to make smart, dynamic routing decisions—and personalize the CX.
- Direct customers according to priority, agent history, and more
- Train staff on specific queries to reduce the resolution effort
- Allow customers to self-direct their calls