Vonage Corporate

Global business cloud communications company Vonage is expanding its reach, specifically in the Europe, Middle East and Africa region, with the addition of a sales and support office in the City of Lights.

“Vonage’s strong partnership with Salesforce was an important part of LendingPoint’s decision,” said KN Kasibhatla, Chief Technology Officer for LendingPoint. “We’re thrilled to have found a partner like Vonage who truly understands our dynamic business and has the expertise needed to deliver best-in-class customer connectivity. They will be an integral part in helping us meet our aggressive growth goals.”

Vonage (Nasdaq:VG), a global business cloud communications leader, has announced that TP Vision Europe B.V. has selected its contact centre and speech analytics solutions to better serve its customer-base by delivering exceptional experiences, the company said.

"We're extremely pleased to be bringing the incredible combination of Salesforce and Vonage to PensionBee,” said Tess Nicholson, VP of Operations at PensionBee. “Following a quick implementation, we now have a single, scalable cloud contact center solution across our business, which will enable our teams to improve every interaction they have with customers.”

Vonage has launched a new VAR and distribution partner program under the leadership of Matt Alexander as its director of national distributors. Alexander joined Vonage after serving as regional sales director at Cato Networks, and before that he was CoreSite‘s director of channels for the East. He built channel programs at vXchnge and CoreSite.

Autonomous customer service agents are fast becoming the rule rather than the exception, partly because consumers seem to prefer it that way. According to research published last year by Vonage subsidiary NewVoiceMedia, 25% of people prefer to have their queries handled by a chatbot or other self-service alternative

“Leveraging the power of APIs, marketers will increasingly be able to create customized experiences that customers will love. And they will do it faster than ever before, with fewer resources, with the ability to be agile and nimble to change with customers’ ever-evolving needs and demands.” — Rishi Dave, CMO, Vonage.

Vonage (Nasdaq:VG), a global business cloud communications leader, has announced that PensionBee is implementing its award-winning contact centre solution, the company said. PensionBee, which aims to take the sting out of pension management, will be able to better serve its growing customer base by delivering exceptional experiences.

Vonage, a business cloud communications supplier, announced that PensionBee, an online pension provider, is implementing its contact center solution. Customers can use PensionBee app — built on Salesforce – to check their pot size, projected retirement income, and set up contributions in a few clicks.

Vonage, a global business cloud communications leader, has entered a partnership agreement with Artificial Solutions, the leading specialist in enterprise-strength conversational AI. Together, the companies have introduced a new connector that integrates Teneo, a conversational AI development and analytics platform, into Vonage’s API solutions.

Laura Stotler of UC Network Management discusses the University of Pennsylvania’s recent announcement to utilize Vonage’s solution to better manage its communications network across all campus departments.

Vonage’s Omar Javaid, President, API Platform Group, set down with Moshe Beauford of UC Today to discuss the increasing popularity of communications APIs.

Channel Chief Mario De Riggi discusses the future of Vonage's channel program with Channel Partners with Craig & Kevin.

Vonage said it partnered with Neustar to deploy a certified caller platform within the Vonage network. This is the latest of many steps Vonage took to address global concerns regarding the proliferation of illegal spoofing and robocalls.

In this Channel Partners Fast Chat, Mario DeRiggi, Channel Chief at Vonage, talks with executive editor Craig Galbraith about how he anticipates the rebrand will give his company a competitive advantage in the channel.

Vonage, a global business cloud communications company, has announced a strategic alliance with Grant Thornton UK LLP. The partnership aims to accelerate digital transformation of UK financial services organisations, as they seek to compete on customer experience.

The cloud communications provider is working to help U.K. communications resellers expand their market reach. The company called the channel expansion an “organic evolution” of business in the U.K. and Europe, the Middle East and Africa (EMEA).

Vonage, a global business cloud communications leader, announced a strategic alliance with Grant Thornton UK LLP to help accelerate the digital transformation of UK financial services organizations, as they seek to outcompete on customer experience.

Vonage announced today that it has named SaaS industry veteran Rodolpho Cardenuto as President, Applications Group, effective December 9, 2019.

Vonage is a well-known brand with a proven legacy. Loved for its offbeat tone that permeated the telecom space in the early 2000s, Vonage made a name on its ability to reinvent the way people communicate using technology. But with the decline of the residential home phone market, Vonage dared to rethink the future of its business. Never one to sit still, Vonage evolved through a series of mergers and acquisitions that allowed it to move into software as a service and from residential customers to businesses – a seismic shift that required an equally powerful brand evolution, developed in partnership with global branding agency Wolff Olins.

Rodolpho Cardenuto is joining Vonage to lead sales, operations and go-to-market strategy for the company’s Applications Group. On Nov. 21, Vonage said Cardenuto’s appointment in the role, in which he will report to Chief Executive Officer Alan Masarek, is effective Dec. 9. He will be based at the company’s headquarters in Holmdel.

Have you noticed that many articles proclaim a number of different things “king” these days? For example, data is king, content is king, mobile strategy is king — all of these are primary areas on which businesses today focus heavily. But to what end? Arguably, making these things “king” is all for the ultimate goal of delighting customers in some way, which boosts sales. So why not simply make the customer “king”?

Experts in redefining business cloud communications, Vonage, recently announced the arrival of the new Vonage Meetings solution, which brings video collaboration capabilities to the Vonage Business Cloud environment. The Vonage Campus offering, which was announced at the developer and user conference for the company, Vonage Meetings is the latest in a series of innovations to VBC, enhancing the UC offering of the company.

Vonage plans to add a homegrown video conferencing app to its cloud-based business communications portfolio in December. The move is the latest example of a UC vendor combining calling, messaging and meetings.

Last week, Vonage held its first-ever user event, dubbed “Campus,” in San Francisco. The event was used to announce several new products, as well as an edgy new logo that sheds the orange V for something a little sleeker and business-focused. The new logo was accompanied by a fresh marketing campaign, with imagery that Vonage CMO, Rishi Dave described as more futuristic. In many ways, the future is now for Vonage.

Sanjay Srinivasan, Vonage VP and chief architect, talks with Light Reading's Mitch Wagner about the company's VoIP strategy and explains why SD-WAN is important to Vonage.

When buyers, IT managers, and business owners used to pitch stakeholders on using Vonage, they would have to start by reminding them that they had a business product offering. The popularity of their consumer products made it confusing for some prospective users.

This week, Vonage CFO Dave Pearson has been named CFO of the Year in the Public Company category by NJBIZ. Pearson earned the honor due to his exceptional leadership and contributions to the growth and profitability of Vonage.

Cloud communications service provider Vonage today launched its Conversation API, the newest addition to the Vonage API Platform. The Conversation API enables developers to create customized, real-time conversations that maintain context across multiple channels, including messaging and voice.

A human conversation on conversational AI with Bryan Stokes, VP, Product Management at Vonage. “I don’t think they will care, in the younger generations, whether they’re talking to a bot or whether they’re talking to a person,” he says. “It’s just going to be them communicating.”

Vonage is rebranding to unify its business-to-business portfolio and shed its consumer heritage that has been gone for years anyway. The company, which launched in 2001 as a voice-over-IP provider in 2001, has revamped in recent years to be a collaboration and business communications service provider. Vonage today looks a lot more like Twilio than what it used to be.

Vonage, a provider of business cloud communication services, has announced a new API that is designed to provide developers with the tool necessary for creating and managing conversations across various messaging channels in real-time. The new Conversation API is the latest addition to the Vonage API Platform and helps to streamline communication across not only disparate channels but also devices.

Vonage (NYSE: VG), a business cloud communications company, has announced the addition of Vonage Meetings, which will bring new video collaboration capability to its Vonage Business Cloud (VBC) solution. Vonage Meetings is the latest in a series of innovations to VBC, enhancing the Company’s unified communications offering and solidifying its status as the world’s most flexible communications platform.

Cloud communications provider Vonage is shedding its consumer roots and is consolidating its multiple brands down to one under the Vonage name.

Vonage, a global business cloud communications leader, today published new research which reveals that more than half (51%) of consumers have abandoned a business altogether because they've reached an automated menu of options, known as Interactive Voice Response (IVR), losing that company $262 per customer every year.

New research from Vonage reveals an uncomfortable truth that no customer facing enterprise can afford to ignore: more than half (51%) of consumers have abandoned a business altogether because they’ve reached an automated menu of options, known as Interactive Voice Response (IVR). The research puts an average price on this rejection, of £130 per customer every year.

According to Vonage research, 61% of consumers believe that reaching an IVR menu when calling a business makes for a poor customer experience. This is no big shocker. In fact, the news here may seem like the number is only 61%.

Vonage have published new research which reveals that more than half (51%) of consumers have abandoned a business altogether because they’ve reached an automated menu of options, known as interactive voice response (IVR) – losing that company £130 per customer every year.

Most organizations today struggle for a seamless customer experience journey. In an exclusive interaction with Toolbox, Sagi Dudai, Chief Technology Officer, Vonage, talks about how organizations can programmatically route calls, create custom communication apps, and integrate third-party systems to build chatbots and other tools to deliver an engaging customer experience.

Vonage announced that Dutch insurance provider VvAA Groep selected its NewVoiceMedia (NVM) contact centre platform to boost its members' customer experience. VvAA Groep implemented Vonage's contact centre platform for its Salesforce integration and rich functionality.

As my colleague Eric Krapf, GM of Enterprise Connect, wrote last week in his EC blog, artificial intelligence (AI) in enterprise and contact center communications “is happening.” While that means a whole lot of promise for enterprises, it also means a whole lot of hunting around for that oh-so-necessary AI talent that providers require to turn their technology plans into reality.

As Omar Javaid, President of Vonage’s API Platform, explained about their recent acquihire of Over.ai’s voice and conversational AI technology platform, it was a natural progression of their collaboration in any case.

Vonage has been making waves recently with Nexmo, a preeminent API platform, but isn’t stopping there. In a space as crowded and competitive as cloud communications there is no time to rest on laurels, and the provider is pushing the envelope of capability with a recent acquisition.

This year’s market leaders in the global UC&C landscape were: Cisco; Microsoft; Google; Avaya; Vonage; RingCentral; Unify; Fuze

I spoke with Darren Smith, SVP Solutions Engineering at Vonage. We discussed Automatic Call Distribution and if he thought the practice would run its course because of Artificial Intelligence. Automated Call Distribution is a tool used by contact centers that distributes inbound calls and digital interactions to the most relevant agent to handle customer requests.

With this talent acquisition, Vonage said it gains significant technology talent and expertise in conversational-related AI. Over.ai is a provider of voice AI for business and contact centers.

Vonage, a global business cloud communications leader, announced that it will acquire certain assets from Over.ai, a Tel Aviv-based Voice and Conversational AI provider for enterprise communications. Vonage is acquiring Over.ai’s technical team and intellectual property from i.am+, an AI technology platform co-founded and co-owned by musician will.i.am.

Holmdel, N.J.-based Vonage is poised to gain Over.ai’s voice AI platform, as well as its technical engineering team of 23 staffers, via the terms of the deal, the company said Tuesday. The deal will help Vonage build out its speech-to-text and natural language processing capabilities for its business services products.

Cloud communications provider Vonage today announced that it has entered into an agreement to acquire the technical team and intellectual property of Tel Aviv-based Over.ai (formerly Sensiya), a voice and conversational AI developer for enterprise applications that was snatched up by musician Will.i.am in July 2016 for an undisclosed amount. Over.ai’s product and research division of 23 engineers will join Vonage’s technology hub in Israel, expanding the latter’s regional team to over 100 people and total R&D team to almost 600.

Vonage, one of the global leaders in cloud business communication solutions, recently announced that it had received two brand-new awards. The first award was offered by ContactCenterWorld, the largest contact centre, and customer engagement association in the industry. The group named the Senior Director of Customer Support and Service at Vonage, Dave D’Arcy, as the winner of its top-ranking performer award.

Technology is now the foundation of employee engagement. You cannot communicate with a workforce or improve the workplace experience without technology. Sue Quackenbush, Chief Human Resources Officer of Vonage, is of the opinion that: “If the goal of a company is to sustain innovation as a competitive advantage, then the tools and technology employees use must also be cutting-edge. If technological disruption is a company’s end-goal, then employees should have access to disruptive technologies.”

Mark Summerson (MS): Vonage works with many of the most innovative brands around the world to help them build new, personal and compelling customer interactions. With Nexmo, the Vonage API platform, we enable them to integrate consumer communications such as SMS, voice, video and social messaging, such as WhatsApp, into the very apps and services that customers prefer. Increasingly, more traditional enterprises are realizing that investing in Customer Experience is a top priority for them.

Lately, companies have grown increasingly reliant on customisable solutions for communication and collaboration in the workforce. A one-size-fits-all package of business tools is not enough for most organisations anymore. Instead, today’s brands want to know that the functionality that they’re investing in will work seamlessly with the rest of their products, applications, and processes.

“We are thrilled to have won the 2019 CRM Excellence Award from CUSTOMER Magazine for our NewVoiceMedia Solution,” says Ken McMahon, SVP Operations at Vonage. “Providing tools to create a memorable and emotive customer experience is an intrinsic part of our vision. Our cloud contact center and inside sales solution is helping companies transform their sales performance and provide an exceptional customer journey by enabling great communication. Our goal is to give our customers an opportunity to build rich, more engaged relationships with prospects and customers. This acknowledgement reinforces our commitment to help our customers advance and compete on customer experience to grow their businesses.”

“If you don't have a task force internationally to address this, all the efforts that are being made here are going to come to a halt,” says Alexander Eatedali, director of engineering for Vonage.

Vonage has been upgrading code on its core board of controllers which will service all of its inbound and outbound calls that come through its network, according to Alex Eatedali, director of engineering for core network and voice at the company. He said that Vonage has tested that against its customizations and solutions for various lines of business, and that it is very close to beginning testing with partners, which should happen this week or next week.

Vonage, one of the market leaders in business communications and collaboration, recently announced their new partnership with SendinBlue. SendinBlue is a leading provider of solutions for cloud-based email marketing and automation technology, capable of delivering GDPR-compliant and rich nurturing messages to prospects and leads.

It’s no secret that high-quality support is powerful to keep customers committed. It’s also not surprising that poor customer service is a sure-fire way to increase churn. Vonage reported on research results by NewVoiceMedia that said 51 percent of customers surveyed said they would never do business with a company again following a negative experience.