No Jitter Roll: Five for Friday
No Jitter
Cloud communications provider Vonage made a bevy of announcements at Customer Contact Week, taking place in Las Vegas. First, the company announced it's expanding its contact center footprint by offering its omnichannel Vonage CX Cloud solution. Second, Vonage announced it has partnered with artificial intelligence (AI) vendors to enhance the AI capabilities offered via is API platform, Nexmo. Last, but not least, Vonage announced programmable contact center capabilities through Nexmo so software developers can customize their solutions with capabilities like split recording and real-time text-to-speech translation. |
Vonage Expands Their Omnichannel Contact Center Footprint
GetVoIP
Vonage is looking to expand its Contact Center footprint. In their latest round of announcements and product developments, the leading UC provider opened up their existing omnichannel contact center platform, Vonage CX Cloud, to all existing Vonage Business Cloud customers. This is great news for SMBs specifically, those both already utilizing Vonage or those in search of the right platform. Vonage CX Cloud enables organizations to provide cutting-edge customer service and support with some of the latest technologies and functionality included in their call center software. |
Vonage Enhances Customer Engagement Through Real-time Intelligence by Partnering with Leading AI Vendors and AI-Enabled Platforms
Telecom Reseller
Vonage is advancing real-time intelligence in the enterprise by combining the power of Nexmo, the Vonage API Platform (Nexmo), with the offerings of a growing network of artificial intelligence (AI) providers, including Amazon Web Services (AWS), Google Cloud, and Microsoft; and AI-enabled Platforms and ISVs, including Workplace by Facebook, i2x, MuleSoft, OneReach, Over.ai, VoiceBase, Talkpush and Voicera.
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The Next Generation of Chatbots: Connected, Intelligent, Capable
UC Today
Continuing on our Top 5 journey, this week is all about Vonage. Vonage is a leading provider of cloud-based communications services, with nearly 2 million customers worldwide. They help small businesses thrive by transforming how people connect. As they’re cloud based, they provide complete flexibility to manage your services however you choose. |
Will Public Cloud Providers Be the UC/UCC Winners?
No Jitter
Part of the answer probably lies in another offering, Vonage Business Cloud, which includes Amazon Chime. Vonage has, in some of its tailored packages, almost all the features of a PBX. Could Amazon be looking at making Chime a kind of Web element in third-party platforms? |
The Next Generation of Chatbots: Connected, Intelligent, Capable
CMS Wire - By Omar Javaid, Vonage Chief Product Officer
AI is becoming a part of everyday life. It’s inevitable that chatbots will play a major role in defining how businesses function in the near future, but it won’t be chatbots as we see them today. Like humans, bots perform best when exposed to a myriad of different tools and types of information. The more connected they become, the more impressive their output will be. |
Vonage Says CX Cloud For All
TMCNet, Call Center
When selecting the Vonage CX Cloud organizations can easily take advantage of UCaaS integration, ensuring a seamless experience, as well as the flexible, user-friendly and fast communications tools. The solution delivers omnichannel routing, for both agents and customers, in addition to robust analytics to address coaching, training, morale and more in the contact center. The solution is built to scale, and only requires a few clicks of a mouse. |
Customer Contact Week Celebrates CX Success
UC Today
Premium sponsors include Genesys, Salesforce, ServiceNow, Five9, Microsoft, Vonage Business, IBM Watson, Avaya, Zailab. Vonage was listed as a honorable mention of the NextGen Innovation of the Year award. Twilio was listed as an honorable mention of the Omnichannel Provider of the Year award. |
Vonage Announces Chatbot for Workplace by Facebook
No Jitter
At Facebook's F8 Developer Conference taking place this week, UCaaS provider Vonage announced an integration of its new chatbot, Vee, for Workplace by Facebook. The integration gives Workplace users a virtual assistant to create and manage artificial intelligence-powered conferencing. The Vee integration with Workplace is a good example of the value created from Vonage's acquisition of Nexmo two years ago. |
Vonage Meets Customers Where They Are
TMC Net
Vonage is among the companies helping to enable this kind of [productivity] integration. The company recently released a new version of its Vonage Integration Suite. It connects critical business applications with Vonage’s unified communications and collaboration offerings using a single connector interface. |
MyEyeDR Selects Vonage as its Business Communications Partner
Yahoo! Finance
MyEyeDr, a national provider of optometry services, has renewed its partnership with leading business cloud communications company, Vonage to continue to provide a full suite of cloud communications solutions to its 6,000 employees across more than 370 locations, expanding to 600 locations over the next three years. |
Chatbot Latest Opportunity for Vonage Partners to Solve Customers’ Problems
Channel Partners
Vonage has launched its first chatbot, Vee, which augments the customer experience via the company’s cloud-native platform, Vonage Business Cloud. Bob Crissman, Vonage’s senior vice president and channel chief, tells Channel Partners that Vee illustrates the importance of going to market with business solutions as opposed to simply selling products. Users can set up and manage their accounts, using natural language commands to ask Vee questions and receive assistance in troubleshooting issues in real time. Live chat with Vee suggests a variety of options to meet a customer’s needs based on the context of the questions asked, the company said. |
Vonage Announces Vee, a Virtual Assistant Chatbot
UC Today
Vonage, a business cloud communications leader, has announced the launch of its chatbot, Vee in beta. The first virtual customer assistant integrated with a cloud-based unified communications solution, Vee enhances the customer experience on Vonage’s next-generation, cloud-native platform, Vonage Business Cloud (VBC). Vee enables Vonage customers to streamline managing their account services with fast and easy access to support via simple, natural language text commands. |
Looking Beyond UCaaS: Making the Case for Cloud-Based Communications
Wireless Week - By Omar Javaid, Chief Product Officer, Vonage
Clearly, cloud communications is transforming the way businesses operate, streamlining internal communications and enhancing external communications to drive success. So, given the flexibility and innovation inherent in the cloud, as well as our appetite for anytime, anywhere communications and drive toward digitization, there’s very likely to be a cloud in your communications future. |
Circle of Excellence 2018: The Honorees Revealed
Channel Partners
Now seven months into his run as SVP and channel chief at Vonage, Circle of Excellence honoree Bob Crissman directed the launch of the Vonage Partner Network, which includes a new partner portal and the debut of Vonage Teaming +. The company is focusing on making working with Vonage easier and more predictable for its partners. Crissman and his team are committed to better support its partners in all aspects of the sales and customer life cycle. |
Vonage beefs up midmarket, enterprise business services channel reach
Fierce Telecom
Vonage is taking a new step with the way it works with channel partners with the debut of its Vonage Partner Network program, enabling partners to solve customers’ complex communications service issues. Leveraging the service provider’s combination of unified communications solutions and embedded, contextual communications APIs, Vonage’s partners can help customers collaborate more productively and engage in more meaningful ways to create better business outcomes. The new program builds off Vonage’s deep channel partner roster. |
Vonage Partners With Leading Workflow Automation Providers, iPaaS Providers and Bot Platforms to Bring Real-time Communications to Business Workflows
PR Newswire
Vonage, a business cloud communications leader, is placing the power of real-time communications into the hands of business users by integrating Nexmo, the Vonage API Platform, with a growing network of leading Integration-Platform-as-a-Service (iPaaS) providers, including Microsoft, MuleSoft, Built.io and Tray.io, and bot platform partners, including Google, Converse.ai, Aspect.ai, Exceed.ai and Inference. |
Vonage Debuts New Cloud-Native Platform for the Mid-Market
Channel Partners
Vonage just rolled out its new cloud-native platform aimed at midmarket business needs. It replaces its Vonage Essentials product. Vonage Business Cloud integrates with tools for messaging, increased mobility, network optimization and video collaboration, and was specifically designed and developed around a public cloud-based architecture, allowing for faster innovation and accelerating global expansion, the company said. Bob Crissman, Vonage’s chief channel officer, tells Channel Partners the platform is engineered to help small and mid-sized businesses access the same set of business features and functionality that have typically been offered to larger enterprises. |
Vonage Business Cloud Offers Mid-Market Cloud-Native UCaaS
TechTarget
One of the interesting aspects of UC is that it is constantly evolving, making it difficult for service providers to ensure their customers are always getting the latest, greatest features and functions. The modernized VBC platform will enable Vonage to ensure that as the UC changes, it can quickly update VBC to ensure its customers are always on the leading edge of this market. |
Embracing the Chatbot: Nexmo and the Rise of Chat Initiatives
UC Today
To learn more about chatbot implementation, and the industries most likely to embrace the AI revolution, I spoke to the president of Nexmo, Tony Jamous, about their channel-specific APIs, designed to help companies retain happier customers. |
Why UCaaS Must Look Outward - and How CPaaS Can Make That Happen
Channel Partners Online
Enterprises today need business communications systems that do two things: efficiently power internal communications and collaboration for employees and improve engagement with stakeholders outside the company to deepen relationships and increase customer loyalty. |
The Bot Revolution and the Future of Customer Service
Vanilla Plus
Did you ever call your bank to discuss an issue with your account, and end up having to sit through lots of hold music, before repeating your issue to a number of different people? For most of you, the answer is probably yes, writes Tony Jamous, the president of Nexmo, the Vonage application programme interface (API) platform. |
2018: A Channel Forecast from Vonage
Channel Partners Online
2018 will be a pivotal year for the channel as technology continues to dramatically change the way businesses operate. Emerging technologies, such as chatbots, artificial intelligence (AI) and API integration, once relegated to the consumer space, will become pervasive within the enterprise business segment. |
Will FOFB Replace FOMO in 2018?
No Jitter
Now that the New Year's ball has dropped, resolutions have been made and we're all back at work from the holidays, a new thing will emerge: I call it FOFB. This is the "fear of falling behind." And like FOMO, this fear is technology-enabled. |
The Next Technology Shift: The Internet of Actions
Forbes
A great example of communication and AI is chatbots. "We are seeing an increase of AI and chatbots in e-commerce settings to help buyers make smarter purchases and to enhance the overall customer experience," said Omar Javaid, Chief Product Officer, Vonage. |
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