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Vonage In The News

Vonage's NewVoiceMedia platform picked by Dutch insurance provider VvAA

Telecompaper

Vonage announced that Dutch insurance provider VvAA Groep selected its NewVoiceMedia (NVM) contact centre platform to boost its members' customer experience. VvAA Groep implemented Vonage's contact centre platform for its Salesforce integration and rich functionality.

Vonage to ‘Turbocharge’ AI Efforts

No Jitter

As my colleague Eric Krapf, GM of Enterprise Connect, wrote last week in his EC blog, artificial intelligence (AI) in enterprise and contact center communications “is happening.” While that means a whole lot of promise for enterprises, it also means a whole lot of hunting around for that oh-so-necessary AI talent that providers require to turn their technology plans into reality.

Vonage Amplifies Conversational AI with Over.ai Acquihire

UC Today

As Omar Javaid, President of Vonage’s API Platform, explained about their recent acquihire of Over.ai’s voice and conversational AI technology platform, it was a natural progression of their collaboration in any case.

Vonage to Acquire Conversational AI Platform

TMCNet

Vonage has been making waves recently with Nexmo, a preeminent API platform, but isn’t stopping there. In a space as crowded and competitive as cloud communications there is no time to rest on laurels, and the provider is pushing the envelope of capability with a recent acquisition.

Aragon 2019 Research Globe Revealed

UC Today

This year’s market leaders in the global UC&C landscape were: Cisco; Microsoft; Google; Avaya; Vonage; RingCentral; Unify; Fuze

Does AI Mean the End of ACD?

UC Today

I spoke with Darren Smith, SVP Solutions Engineering at Vonage. We discussed Automatic Call Distribution and if he thought the practice would run its course because of Artificial Intelligence. Automated Call Distribution is a tool used by contact centers that distributes inbound calls and digital interactions to the most relevant agent to handle customer requests.

Vonage Boosts AI Capabilities via Purchase from Platform Owned by will.i.am

Channel Partners

With this talent acquisition, Vonage said it gains significant technology talent and expertise in conversational-related AI. Over.ai is a provider of voice AI for business and contact centers.

Vonage Bolsters AI Capabilities of the OneVonage Platform via Purchase of Over.ai Assets

AiThority

Vonage, a global business cloud communications leader, announced that it will acquire certain assets from Over.ai, a Tel Aviv-based Voice and Conversational AI provider for enterprise communications. Vonage is acquiring Over.ai’s technical team and intellectual property from i.am+, an AI technology platform co-founded and co-owned by musician will.i.am.

Vonage Plans To Buy Voice AI Provider Over.ai

CRN

Holmdel, N.J.-based Vonage is poised to gain Over.ai’s voice AI platform, as well as its technical engineering team of 23 staffers, via the terms of the deal, the company said Tuesday. The deal will help Vonage build out its speech-to-text and natural language processing capabilities for its business services products.

Vonage acquires conversational AI startup Over.ai’s team and intellectual property

VentureBeat

Cloud communications provider Vonage today announced that it has entered into an agreement to acquire the technical team and intellectual property of Tel Aviv-based Over.ai (formerly Sensiya), a voice and conversational AI developer for enterprise applications that was snatched up by musician Will.i.am in July 2016 for an undisclosed amount. Over.ai’s product and research division of 23 engineers will join Vonage’s technology hub in Israel, expanding the latter’s regional team to over 100 people and total R&D team to almost 600.

Vonage Earns Impressive New Accolades

UC Today

Vonage, one of the global leaders in cloud business communication solutions, recently announced that it had received two brand-new awards. The first award was offered by ContactCenterWorld, the largest contact centre, and customer engagement association in the industry. The group named the Senior Director of Customer Support and Service at Vonage, Dave D’Arcy, as the winner of its top-ranking performer award.

7 Experts on Talent Engagement for a Multigenerational Workforce

HR Technologist

Technology is now the foundation of employee engagement. You cannot communicate with a workforce or improve the workplace experience without technology. Sue Quackenbush, Chief Human Resources Officer of Vonage, is of the opinion that: “If the goal of a company is to sustain innovation as a competitive advantage, then the tools and technology employees use must also be cutting-edge. If technological disruption is a company’s end-goal, then employees should have access to disruptive technologies.”

TechBytes with Mark Summerson (Nexmo) and Ryan Gosling (Callsign)

MarTech Series

Mark Summerson (MS): Vonage works with many of the most innovative brands around the world to help them build new, personal and compelling customer interactions. With Nexmo, the Vonage API platform, we enable them to integrate consumer communications such as SMS, voice, video and social messaging, such as WhatsApp, into the very apps and services that customers prefer. Increasingly, more traditional enterprises are realizing that investing in Customer Experience is a top priority for them.

What’s Next for Vonage and their API Roadmap?

UC Today

Lately, companies have grown increasingly reliant on customisable solutions for communication and collaboration in the workforce. A one-size-fits-all package of business tools is not enough for most organisations anymore. Instead, today’s brands want to know that the functionality that they’re investing in will work seamlessly with the rest of their products, applications, and processes.

Vonage’s NewVoiceMedia Solution Wins 2019 CRM Excellence Award

MarTech Advisor

“We are thrilled to have won the 2019 CRM Excellence Award from CUSTOMER Magazine for our NewVoiceMedia Solution,” says Ken McMahon, SVP Operations at Vonage. “Providing tools to create a memorable and emotive customer experience is an intrinsic part of our vision. Our cloud contact center and inside sales solution is helping companies transform their sales performance and provide an exceptional customer journey by enabling great communication. Our goal is to give our customers an opportunity to build rich, more engaged relationships with prospects and customers. This acknowledgement reinforces our commitment to help our customers advance and compete on customer experience to grow their businesses.”

Finally, Some Good News About Robocalls

Consumer Reports

“If you don't have a task force internationally to address this, all the efforts that are being made here are going to come to a halt,” says Alexander Eatedali, director of engineering for Vonage.

Carriers detail their work on fighting robocalls

RCRWirelessNews

Vonage has been upgrading code on its core board of controllers which will service all of its inbound and outbound calls that come through its network, according to Alex Eatedali, director of engineering for core network and voice at the company. He said that Vonage has tested that against its customizations and solutions for various lines of business, and that it is very close to beginning testing with partners, which should happen this week or next week.

Vonage Builds New Partnership with SendinBlue

UC Today

Vonage, one of the market leaders in business communications and collaboration, recently announced their new partnership with SendinBlue. SendinBlue is a leading provider of solutions for cloud-based email marketing and automation technology, capable of delivering GDPR-compliant and rich nurturing messages to prospects and leads.

Does Your Startup Need a Competitive Advantage? Here Are 4 Things That Every Consumer Craves

Entrepreneur

It’s no secret that high-quality support is powerful to keep customers committed. It’s also not surprising that poor customer service is a sure-fire way to increase churn. Vonage reported on research results by NewVoiceMedia that said 51 percent of customers surveyed said they would never do business with a company again following a negative experience.

UC Network Management Week in Review: Voyant, Telinta, Mutare & More

TMCNet

Vonage announced a partnership with Sendinblue to providing a robust email communications solution to customers courtesy of Nexmo, the Vonage API platform. Moreover, the partnership makes Nexmo Sendinblue’s only SMS provider, making it responsible for millions of monthly SMS messages.

Pulsara taps Vonage to enable mobile tele-health functionalities

Telcompaper

Vonage partnered with Pulsara, a healthcare mobile communications platform available in the US and Australia. Pulsara leverages the OpenTok Live Video API via the Vonage API Platform 'Nexmo' to connect clinicians across healthcare entities in real-time, enabling video chat tele-health functionalities between emergency responders and the critical care teams in the hospital.

Callsign Pairs with Nexmo on Communications Solution

TMC Net

Callsign and Nexmo announced a partnership with the result being an enhanced private communications solution for digital life providers, introducing the Vonage API platform with Callsign’s AI-driven identity and authentication solutions.

Three Pillars of Transformation for Ongoing Success By Alan Masarek, Vonage CEO

Thrive Global

I’ve often said that the only constant in business is change. Staying ahead of the competition, keeping pace with emerging technologies and meeting customers’ needs as they arise requires agility and the ability to evolve a company’s business needs and those of its customers in real time. But none of this is easy, and none of it happens by accident. It requires an openness to change and an ability to meet these changes head-on by transforming who you are and how you conduct business.

Vertafore Ensures Great CX with NewVoiceMedia

DestinationCRM

Going forward, Cox hopes to explore artificial intelligence and machine learning capabilities with NewVoiceMedia, which was acquired by cloud telecommunications provider Vonage last September.

HR Tech Interview with Sue Quackenbush of Vonage on Employee Engagement & Retention

HR Technologist

A growing number of employees seek personal growth and development at their workplace. Which is why employee engagement and retention strategies go together for modern businesses. In this HR Tech Interview, Sue Quackenbush, Chief Human Resources Officer of Vonage discusses that if businesses want to increase profits and grow, employee learning and development cannot be ignored.

Vonage Achieves Impressive HITRUST Certification

UC Today

Vonage, a leading cloud business communications provider, recently announced a new achievement, showcasing the company’s credibility and compliance. Vonage has earned the “HITRUST” CSF certification for its Unified Communication as a Service platform, Vonage Business Cloud. The new accolade highlights Vonage’s compliance with HIPAA regulations and privacy guidelines for protected health information. The Vonage Enterprise service is also certified with HITRUST.

Vonage Wins 2019 Product of the Year Awards

Call Center Helper

Vonage has announced that integrated media company TMC has awarded the company a 2019 INTERNET TELEPHONY Product of the Year Award for two of its leading services.

Talkin’ Cloud: ‘Seamless, User-Friendly’ Products Critical to Adoption

Channel Futures

Vonage, Webscale and Fuze explain how they reached the top of the cloud mountain. Nothing has done more than the cloud to accelerate the pace of change in the IT channel. The Channel Futures 2019 Talkin’ Cloud awardees know a little something about that.

Hotelbeds Selects Vonage’s NewVoiceMedia Contact Centre Solution

Call Center Helper

Vonage has announced that Hotelbeds, a leading business-to-business bedbank, has selected its NewVoiceMedia (NVM) solution to better serve its global customer-base by delivering exceptional, emotive experiences.

Acqueon Partners with Vonage

DestinationCRM

Acqueon Technologies, a provider of artificial intelligence-driven conversational engagement software for sales, marketing, and customer support organizations, has forged a partnership with Vonage, a global business cloud communications provider, to help businesses proactively orchestrate hyper-personalized, omnichannel customer journeys.

Google And Microsoft Announce Game-Changing Developments In AI

Forbes

“I am amazed at the advancements we are seeing in AI, specifically Conversational AI,” said Bryan Stokes, who is the VP Product Management for Vonage. “Instead of the previous AI experience, which was more of a halting back and forth interaction, Conversational AI has evolved to become more of a natural 'discussion.’ It’s like going from the Walkie Talkie to the telephone. Today’s AI capabilities enable a continuous conversation. As someone who lives and breathes communications of all kinds, seeing the next generation of Google Assistant - where you can have continuous conversation and the assistant can take actions - comes so much closer to natural human interaction. Not only can this lead to more individual productivity, but it also provides real-time insights and the ability to take action during a conversation between two people. It is the latter that I think will be most beneficial -- taking away the menial tasks, like taking notes or scheduling a follow up meeting, so we can focus solely on what the other person is saying -- to make that human connection.”

Journey Makers Contributed by Sue Quackenbush, CHRO of Vonage

HRO Today

By focusing on the overall experience—company culture, growth and opportunities, and rewards and recognition—organizations can turn employees into brand ambassadors. New talent will organically come forth, curious about how working at such a company can enrich their own lives. Most importantly, an organization that focuses on employee experience will reap the rewards of a happy and productive team, which will provide a powerful competitive advantage.

Future-Proofing the HR Function

Human Resources Executive

HR itself can’t lose sight of the human touch, says Sue Quackenbush, CHRO of Vonage, a cloud communications provider. “Every individual is ultimately going to want to make a connection to the business they work for, and those connections are built via the human touch, not AI,” she says.

Leading Lights 2019: The Winners

LightReading

Vonage wins the Most Innovative Business Cloud Service for Vonage Business Cloud, its cloud-native unified communications-as-a-service (UCaaS) that takes advantage of cloud computing and machine learning to deliver a modern service for enterprise customers.

NewVoiceMedia Wins Tech Culture Award

Call Center Helper

Now part of Vonage, NewVoiceMedia’s people-focused culture promotes a healthy work-life balance through flexible working, home working and the best collaboration technology.

Winners of 2019 ITSPA Awards announced

Telcompaper

Winners include Vonage (best business ITSP over GBP 10 mln), Gamma (best wholesaler), TTNC (best SoHo ITSP), Voipfone (best business ITSP GBP 2-10 mln), and Fuse2 Communications (best business ITSP up to GBP 2 mln).

Vonage provides NewVoiceMedia for FCR Media Belgium

Telcompaper

Vonage has provided digital marketing agency FCR Media Belgium with its NewVoiceMedia (NVM), a system used for contact centre and inside sales. FCE Media partnered with Vonage for its digital transformation, after deploying Salesforce in 2017.

Vonage Wins Product of the Year Award

Call Center Helper

Vonage have announced today that TMC has named its NewVoiceMedia (NVM) solution as a 2019 CUSTOMER Product of the Year Award winner. “We are delighted to have won the 2019 Product of the Year Award from CUSTOMER Magazine for our NewVoiceMedia solution,” says Chris Haggis, SVP Customer Success at Vonage.

Vonage Partners with Altice Portugal

Telcompaper

Vonage has partnered with Altice Portugal and its corporate brand PT Empresas to provide SMS and voice communications to customers via Nexmo, the Vonage API Platform. The two partners will be the first in the region to offer businesses a pre-packaged cloud communications solution featuring mobile, SMS and voice tools. It will facilitate brand-to-consumer communication while protecting user privacy and allowing businesses to track, record and analyze calls, the companies said.

Vonage Delivers Advanced Healthcare Solutions with Nexmo

UC Today

World-renowned cloud communications leader Vonage recently launched a new Enterprise Service package for the Healthcare industry. The solution, delivered through the Nexmo platform for Vonage APIs, is designed to support healthcare companies with APIs that adhere to the strictest healthcare guidelines. This new addition to the global Enterprise Plan for Nexmo will provide healthcare businesses with consultative and developmental support. There will also be SLAs available to create custom solutions for secure and compliant patient care.

Vonage unveils new services, APIs for healthcare market

Telecompaper

Vonage said it launched a new Enterprise Service Package and APIs via Nexmo, the Vonage API Platform, designed specifically for the healthcare market. With APIs that align to strict healthcare guidelines, this new addition to Nexmo's global Enterprise Plan provides healthcare businesses with consultative and development support, service delivery and service level agreements (SLAs), to create custom products.

Channel Partners Conference & Expo 2019 Award Winners Announced

Channel Partners

Vonage awarded Best in Show for Booth Design! Best in Show winners are selected by Channel Partners Conference & Expo attendees along with a panel of editors. Show-goers were able to vote for their favorites in six categories by way of a mobile app, online or by stopping at the Channel Partners booth. Vonage also awarded a 2019 Channel Partners Choice award, after being nominated by CrosStar Network Solutions.

Vonage’s Mario DeRiggi: Partners Driving Additional Revenue Sources

Channel Partners

Since joining Vonage last November, Mario DeRiggi has been on the road non-stop spreading the message of why his company should be the lead partner for both the channel and customers.

Channel Futures Reveals 2019 Talkin’ Cloud 100 Research Edition Winners

Channel Futures

Vonage honored with the Trend of the Year Award for forward-thinking market analysis that anticipates the next big business opportunity for CSPs.

Logistics Giant Aramex Innovates Last Mile Delivery With Nexmo, The Vonage API Platform

SalesTech Star

Vonage, a global business cloud communications leader, announced that Aramex has successfully digitally transformed its last-mile delivery processes using Nexmo, the Vonage API Platform. Using the Nexmo Messages APIs to integrate directly with the WhatsApp Business solution, in addition to existing messaging capabilities via Nexmo’s SMS APIs, Aramex was able to build effective communications with customers, increasing the speed, accuracy, and efficiency of messaging delivery while improving the overall customer experience.

From APIs to UC: Rounding Up the News from EC19

No Jitter

Tapping into its Nexmo API platform, Vonage has introduced a capability that adds programmability to any Vonage Business Cloud (VBC) phone number, giving users access to an array of functionality beyond the basic voice call. Number Programmability “will hopefully give everybody an idea of how much innovation is still to be had with as simple a thing as a phone number,” added Fois, who had been CEO of cloud contact center provider NewVoiceMedia, which Vonage acquired late last year. Separately at EC, Vonage launched a contact center solution that takes advantage of the NewVoiceMedia technology. The new single-stack offering, called CX Cloud Express, is built on the One Vonage platform and integrates with VBC, Fois said.

Enterprise Connect 2019 Wrap-Up – The X Factor

BC Strategies

Experience, experience, experience – that was the theme at this year’s Enterprise Connect. Whether discussing the contact center, collaboration, or plain old unified communications, it was all about experience – including Customer Experience (CX), User Experience (UX), Employee Experience (EX), and Agent Experience (AX). Vonage made two key announcements at Enterprise Connect - CX Cloud Express and Number Programmability.

CX Cloud Express Launched by Vonage

UC Today

UC Today attended Enterprise Connect 2019, potentially the biggest unified communications and collaboration event on the planet, to bring you interviews with all the industry’s biggest names, including Alan Masarek who is the CEO of Vonage.

Alan tells Patrick that they have made two major announcements at Enterprise Connect 2019. Firstly they have developed number programmability for its business customers. Vonage acquired Nexmo, and now using APIs they can allow their enterprise customers to use any phone number and expand its capabilities, Alan explains how.

Secondly Alan reveals that Vonage have launched CX Cloud Express. After acquiring CCaaS platform provider NewVoiceMedia, last year, Vonage have now fully integrated the contact centre offering into Vonage Business Cloud. The offering is targeted at filling a gap in provision for medium size businesses.

Wow! Reflections on Enterprise Connect 2019

No Jitter

CPaaS was a very present, yet sub-surface trend. The leading CPaaS providers, such as Twilio and Vonage Nexmo, are growing amazingly quickly and have hundreds of successful customer cases. Yet much of this success is embedded in business applications or workflows rather than marketed as product. Vendors collectively claim to have millions of developers signed up with their platforms, so the future of enterprise communications may be much more customized and differentiated and economical than may be imagined. CPaaS is not to be underestimated.

Vonage Debuts CX Cloud Express for the Midsized Contact Center Market

TMCNet

Fast-forward to today, and Vonage has announced the debut of its newest contact center solution, CX Cloud Express, an expansion of the Vonage Business Cloud. CX Cloud Express seamlessly integrates with the VBC application, and is built on top of the One Vonage platform, a microservices architecture with the ability to meet the individual communications needs of all businesses. It’s the first integrated offering of Vonage Business Cloud and the NewVoiceMedia contact center solution on a single stack, according to the company.

6 Trends Recapping Enterprise Connect 2019

No Jitter

Contact Center Wars Heat Up -- Remember when all anyone wanted to talk about was UC? Then the mania turned to team messaging. Now contact center is the place where all the cool kids are hanging out. Vonage threw its hat into the ring with its own CX Cloud Express, built on the Vonage Business Cloud.

6 Hot UC Products, Partnerships, Services Unveiled At Enterprise Connect 2019

CRN

Cloud communications provider Vonage introduced Number Programmability this week, a new API service designed to make the contact center experience even more seamless.

Vonage & Nexmo Automate Business Calls with Number Programmability

GetVoIP

In coordination with this year’s Enterprise Connect, Vonage has announced a new feature that will significantly enhance the capabilities for its business services.

Customers who subscribe to the company’s Vonage Business Cloud (VBC) platform can look forward to the addition of “Number Programmability,” which taps into API-based features and enables a range of new capabilities that can automate and simplify various aspects of common business communications.

Masergy, Avaya, Vonage, Others Tout Innovations at Enterprise Connect

Channel Partners

Vonage got in the act at Enterprise Connect, debuting Number Programmability on its Vonage Business (VBC) Cloud platform, which combines UC and communications APIs to customize the business communications experience. The Number Programmability service enables any VBC phone number to be programmatically routed to a host of API-driven capabilities, allowing enterprises to customize their communications system to meet their own unique business needs – with just a few lines of code – and bringing increased capabilities to the newly launched CX Cloud Express contact-center package.

Vonage brings number programmability to its business service

TechCrunch

Today, Vonage is bringing its VBC service and Nexmo a bit closer with the launch of number programmability for its business customers.

What this means is that enterprises can now take any VBC number and extend it with the help of Nexmo’s APIs. To enable this, all they have to do is toggle a switch in their management console and then they’ll be able to programmatically route calls, create custom communications apps and workflows, and integrate third-party systems to build chatbots and other tools.

Vonage Boosts Sales Productivity With AI Assist

Light Reading

Vonage says it's boosted productivity for its salespeople by 20% using artificial intelligence, blending its own Vonage Business Cloud with Google G Suite, Salesforce and employee productivity measurement tool Prodoscore. Vonage is now offering the technology it uses in-house to its business customers.

CleverTap Partners with Vonage

DestinationCRM

Mobile marketing automation platform provider CleverTap has partnered with Vonage, a business cloud communications provider, to enable additional user engagement channels directly from CleverTap’s mobile automation platform via Nexmo, the Vonage API Platform.

The 2019 CMO Roundtable

Chief Marketer

In this, our second annual CMO Roundtable, we convened 20 top marketing executives, including Vonage CMO Rishi Dave, to get their take on the biggest challenges and opportunities facing their brands in 2019.

Vonage Channel Chief: ‘We Are an Enterprise Solutions Provider’

CRN

Vonage has a new channel chief leading the charge and he’s ready to bring the cloud communications provider’s VoIP and unified communications technology to the business masses. Mario DeRiggi, senior vice president of channel sales and business development for Vonage, joined the company in December. The Holmdel, NJ-based company offers consumer and business communication services, but Vonage has historically been a more visible communications provider in the consumer space. However, Vonage’s UC services are more than ready for business users and DeRiggi wants to harness the power of the channel to help Vonage actively pursue midmarket and large enterprise customers.

CPaaS Pioneers Twilio Challenged by Vonage Nexmo

UC Today

Although Twilio is a larger player in the CPaaS space, Vonage offers a more complete cloud communications offering, including Unified Communications and Contact Center applications. As these products become more integrated, customers will enjoy significant advantages not available from point providers. In addition, Vonage’s Nexmo offers a more complete solution for companies who have customers in all regions of the world, with more languages supported and a significant presence abroad.

CMO Q&A: Rishi Dave on the Transformation of Vonage

Chief Marketer

Chief Marketer chatted with Rishi Dave, recently appointed CMO of Vonage, about the challenges and opportunities facing his brand in 2019. Dave, the former CMO of Dun & Bradstreet, is tasked with raising the profile of the brand, which has shifted gears in recent years, transforming from a residential phone company into a B2B provider of enterprise-grade cloud communications software.

2018 Acquisitions: My Picks for the Top 10

No Jitter

Vonage and TokBox; Vonage and NewVoiceMedia: These two acquisitions are separate but related and complementary, and they occurred one right after the other. Vonage announced its acquisition of TokBox, a video API provider, in August, and then cloud contact center provider NewVoiceMedia in September. The company has already demonstrated a video-enabled contact center, and it seems likely Vonage will replace its Amazon Chime offer with its own conferencing service powered by TokBox with its Nexmo dial-in network.

CMO Rishi Dave Seeks To Accelerate Vonage Transformation To B2B Market

Forbes

A series of interviews and profiles of Transformational Business Leaders: Q&A with newly named CMO, Rishi Dave of Vonage, who was brought in to help accelerate Vonage's transformation from its legacy residential consumer market focus to an enterprise B2B business.

Vonage Adds Second Windstream Alum in 'Aggressive' Push

Channel Partners

The cloud communications provider hired Greg Franzen as director of strategic partners for North America. Franzen’s hiring is the latest in a series of “aggressive” growth steps by Vonage. The company launched The Vonage Partner Network channel program in March, followed by the expansion of its API partner program.

CPaaS Trends 2019: Communication Platforms as a Service

UC Today

According to Omar Javaid, the Chief Product Officer for Vonage, disruptive new technology in the consumer space like virtual assistants, and artificial intelligence are altering the way that people connect, leading to a more seamless and connected style of work.

Vonage Aims Upward and Outward

No Jitter

Vonage is well positioned to succeed in a market in which collaboration in the context of customer engagement is increasingly a core focus area among those with active digital transformation and digital customer engagement strategies. Still, it will face a crowded market, and to gain market share it must continue to differentiate itself through partners, scale, integration of UCaaS, CPaaS, and CCaaS, and platform openness.

Know your chatbots from your virtual assistants and why you should care

VanillaPlus, By Omar Javaid, Chief Product Officer

As customer expectations drive demand for round-the-clock service and near-immediate response times, businesses have understandably sought to automate their customer communication offerings wherever possible, writes Omar Javaid, the chief product officer at Vonage.

Vonage - Hitting the Trifecta

BC Strategies

Vonage’s real differentiation is the Nexmo CPaaS platform, providing flexible APIs and programmable communications, while adding value to the UCaaS and CCaaS capabilities. [...] The company is certainly working to set itself apart with its trifecta of solutions. As Masarek noted several times, the key will be in how well the company executes.

Recap of Vonage’s Analyst Event - Day 1

Get VoIP

Vonage seems to be truly living out their goal of carving out their own unique platform and paradigm to bring to the Cloud Communications table. [...] We are beginning to see how this culmination of platforms and communication processes is enabling Vonage to create their own seamless and connected platform, by leveraging that trifecta of solutions they already operate.

Vonage Success Depends on Balance of Strategic, Tactical

No Jitter

Over the past five years, Vonage has shelled out hundreds of millions of dollars to acquire companies to compete in the UC-, contact center-, and communications platform-as-a-service markets. At the same time, it’s been building new products that sometimes compete with those acquired… and along the way it’s also used partners to plug holes in its product line.

Vonage names DeRiggi as SVP of National Channel Sales

Telecompaper

VoIP provider Vonage named Mario DeRiggi as SVP, National Channel Sales & Operations. With more than 25 years of experience in building sales channels and programs for business cloud solutions from the ground up, DeRiggi's expertise in these areas will further advance the Company's channel program. Before joining Vonage, DeRiggi was EVP at integrated communications provider Broadview Networks (now Windstream) where he drove UCaaS, Cloud and Managed Services sales among enterprise customers across all sales channels, and go-to-market strategies, channel sales support, technical service.

Nexmo APIs from Vonage Simplify Multi-Channel Communications

UC Today

Vonage recently announced that their API platform, “Nexmo” now offers an impressive messaging solution built around two brand-new APIs, the Dispatch API and the Messages API. The new solution will allow businesses to create a more engaging and immersive customer experience (CX) through the use of highly-reliable and straightforward multi-channel messaging. In a recent press release, Vonage announced that their new APIs will allow companies to connect with their customers on the channels they prefer – something that has become increasingly important in today’s experience-first marketplace.

The 2018 NJBIZ Fast 50: Here's how they ranked

NJBIZ

Princeton-based Aetna Better Health of New Jersey, a first-time honoree, took home the top prize as the fastest-growing company in New Jersey at the NJBIZ Fast 50 Awards celebrated Tuesday evening at The Palace at Somerset Park in Somerset. Of the 50 ranked companies, 21 more joined Aetna Better Health as inaugural participants in the program while Maser Consulting PA of Red Bank and South Plainfield’s Genewiz each appeared for their seventh time, more than any other companies ranked this year. Vonage was ranked

NewVoiceMedia Named in FT Future 100 for 2018

UC Today

NewVoiceMedia has recently been named in the FT Future 100 list. The FT Future 100 is a highly commended collection of leading companies compiled by Statista and the Financial Times (FT), to celebrate fast-growing companies in the UK that are having a positive impact on their sector, society, and business. The FT Future 100 accolade isn’t the first achievement that NewVoiceMedia has earned with the Financial Times. This new commendation builds upon the FT 1000 list of Europe’s fastest-growing companies, in which NewVoiceMedia also appeared recently.

Exploring the Gartner CCaaS MQ for Western Europe 2018

UC Today

Based in the UK, NewVoiceMedia is an application specialist providing the NVM platform for multi-tenant contact centre solutions and recently acquired by Vonage. Clustered data centres are present across the UK, the US, Germany, Singapore, and Australia. NewVoiceMedia appeared in the leader section of the CCaaS MQ because of its ability to execute its cloud service proposition in multiple sectors. NewVoiceMedia has a healthy plan for market expansion, and it comes with out-of-the-box integrations with leading systems like ServiceNow and Zendesk.

The State of Business Communications, UC & VoIP

Virtual Office Resource (TMCNet)

Omar Javaid, chief product officer at Vonage, this week told us: "Businesses today are looking for ways to enhance connection and collaboration internally among employees while driving engagement and deeper relationships externally with customers. To address this need, more and more businesses are moving to the cloud, relying on unified communications and programmable communications via APIs to allow their employees more flexibility, increased mobility and enhanced productivity by enabling them to work and connect with customers anytime, anywhere, from any device and via any channel.

Vonage concludes $350M deal for cloud contact center firm

ROI

Holmdel-based cloud communications firm Vonage Holdings Corp. has wrapped up its $350 million deal for NewVoiceMedia, a cloud contact center company, it announced this week. The cash deal for the Contact Center-as-a-Service company, first announced in September, concluded Oct. 31, Vonage said in a news release tied to its quarterly earnings report.

Vonage Business Cloud Gets Social With New Messaging Capabilities

UC Today

Global Cloud Communications service provider Vonage has announced the integration of Facebook Messenger with its Business Inbox, the advanced messaging feature for Vonage Business Cloud (VBC). Business Inbox enables a company’s customers to use SMS to reach their main company number (including toll-free numbers) and with this new integration they will be able to reach you via Facebook.

Vonage Business Cloud gets new social messaging functionalities

Telecompaper

VoIP provider Vonage announced the integration of its Business Inbox feature with Facebook Messenger, now available with the Vonage Business Cloud (VBC) unified communications service. VBC's social messaging functionalities allow customers to reply to messages sent in Messenger through all applications of their Vonage service, enabling businesses to respond to customers faster and organising customer requests in one unified inbox for better customer interactions.

Nexmo Newest Addition to CUBES API Store

TMCNet

Vonage announced its API platform, Nexmo, partnered with KPN to augment communication API presence in Europe. Nexmo joins the CUBES API Store stable of programmable communications APIs, with the newly available offerings making their first foray in the Netherlands.

Vonage Unveils New Messaging Solution

Cloud Communications Center

Business communications is transforming. A key chapter in this narrative is how companies are engaging customers. The digital age is driving multi-channel collaboration, and courtesy of a new wave of APIs the way businesses message with customers will never be the same. Vonage announced that Nexmo, the Vonage API Platform, unveiled a new messaging solution with two new APIs – Messages API and Dispatch API –providing the cornerstone.

Vonage Launches Nexmo Messages API and Dispatch API

ProgrammableWeb

Vonage, a cloud communications platform provider, has announced the beta release of the Nexmo Messages API and Nexmo Dispatch API. Nexmo is an API platform that provides a number of tools developers can use to add contextual communications capabilities to applications.

Nexmo Introduces Two New APIs To Improve the Customer Experience

GetVoIP

In their latest announcement into the expansion of their Nexmo API platform, Vonage Business has just announced two interesting, and related, new products. These two APIs, the Nexmo Messages API, as well as the Nexmo Dispatch API, are all about providing organizations with the tools they need to provide the best customer experience possible.

New Nexmo APIs to Help Vonage Expand Multi-Channel Business Communication

MarTech Advisor

Vonage has launched a next-generation messaging solution built around two new APIs -- the Messages API and Dispatch API. Currently, in beta, the new APIs uniquely enable businesses to create a richer, more engaging customer experience through simple, reliable multi-channel messaging.

Vonage Nexmo on MuleSoft now Integrates with WhatsApp Business Solution

UC Today

Innovators in the world of business communications, Vonage, have announced that their Nexmo Communications API Connector on the MuleSoft Anypoint platform can now integrate with the WhatsApp Business solution.

Vonage Appoints Rishi Dave as Chief Marketing Officer

Channel Pro Network

Responsible for leading Vonage's global marketing strategy, Mr. Dave will support the Company's role as a global leader in business cloud communications and help lead Vonage through its next phase of growth. As Vonage's suite of products and services grow, Mr. Dave will focus on maximizing awareness of these capabilities and the Company's ability to provide businesses with communications software that improves collaboration and productivity among employees, while creating more meaningful engagement with customers to drive better business outcomes.

Vonage Announces New Chief Marketing Officer Appointment

UC Today

Global Cloud Communications vendor Vonage have announced the appointment of their new Chief Marketing Officer. Focussed on leading Vonage’s global marketing strategy, Rishi Dave will support the Vonage’s role as a global leader in business cloud communications and help lead the Company through its next phase of growth.

Rishi Dave is the New Chief Marketing Officer of Vonage

MarTech Advisor

Responsible for Vonage's global marketing strategy, Mr. Dave will support the Company's role as a global leader in business cloud communications and help lead Vonage through its next phase of growth.

Vonage Adds NewVoiceMedia

BC Strategies

It’s clear that the lines between unified communications and contact center are blurring, and companies like Vonage need to have a tightly integrated UCaaS and CCaaS offering. It will be interesting to see how Vonage leverages Nexmo and its CPaaS capabilities to add value to its new contact center offering, as this can help the company truly differentiate itself. Vonage has grown from a consumer VoIP provider to a leading business UCaaS, CCaaS, and CPaaS player. I’m looking forward to seeing where it goes next.