Co-sell with the partner you can trust

As a Summit AppExchange ISV Partner, Vonage Contact Center, designed for Salesforce, empowers customer service and inside sales teams with omni-channel routing engines, including voice and Salesforce digital channels.

Salesforce first

Vonage Contact Center is built on Salesforce; a dedicated Alliances GTM team is deployed globally for Salesforce alignment.

Summit ISV partner

Vonage Contact Center is in the top 1% of all ISV partners (and is the only CTI Summit Partner)

Salesforce integration

Vonage is committed to consistent R&D to integrate into new Salesforce clouds and products

Trusted by Salesforce customers

Vonage Contact Center has earned a 5/5 AppExchange rating

Vonage Contact Center overview

A new category of cloud contact center software, designed for Salesforce, where customer Interactions are blended with customer data to deliver an unparalleled, emotive, and conversational customer experience.

Posterframe for Contact Center solutions video.

Vonage Contact Center overview: watch now

Key problems solved with Vonage + Salesforce Clouds

Today more than ever, you need to connect with customers on their terms—via text, phone, online, and more. Vonage Contact Center delivers true omnichannel marketing solutions—including full Salesforce integration—to boost customer experiences.

Service Cloud

Dynamically route VIP and Standard Customer Calls to the right agents; integrate with an existing PBX (Vonage, Cisco and Avaya); automatically log, record, and transcribe all calls in Salesforce

Sales Cloud

Dialer with PCI Compliance to take payments over the phone; calls automatically logged and recorded in Salesforce; call transcriptions aid quality assurance, trends, and training

Einstein

Sales and service call stats pushed into Einstein analytics; conversation analyzer gives actionable insights on a global scale; less time and effort needed for quality assurance

   

illustration of Vonage Hub

"The [Vonage] solution has helped us revolutionize our customer experience, give our customers multiple methods of communication and ultimately help us drive productivity of our agents and overall reduce our cost."

Steve Cox VP of Customer Support & Technology, Vertafore
Contact Partners
Let's explore how we can win together
Reach out to [email protected]

Your Global Team

Robert Gavin

EVP Strategic Alliances + Channels

 

UK & EMEA

Keith Bourne

VP of strategic Alliance EMEA

 

Lucy Jones

Senior Alliances Manager 

 

Annie-Marie Naz

Alliances UK

 

Jim Robertson

Alliances UK

                                                                                

Richard Holland

SI Partner Director EMEA 

 

Sally Jones

Senior SI Partner Manager 

 

Tyson Arnold

Senior SI Partner Manager

                                                                                

United States

Kristan Fiandach

Head of Alliances, NAM 

 

Danielle Vergara

Senior Alliances Manager Northeast

 

Brittany Shramm

Alliances Director, Northeast

 

Kathleen Creagan

Alliances Director, Central and Canada

 

Lauren Olden

Alliances, TOLA

 

Andy Phelan

Alliances Director, Southeast

                                                                                

 

Joe Cleaver

Senior Director of SI Alliances, NAM

 

Kevin Jordan

SI Senior Manager, East

 

Katie Lameti

Director of SI Alliances, Central

 

Kris Korish

SI Manager, West

                                                                                

APAC

Stephen Collins

Director of Alliances, APAC