Co-sell with the partner you can trust
As a Summit AppExchange ISV Partner, Vonage Contact Center, designed for Salesforce, empowers customer service and inside sales teams with omni-channel routing engines, including voice and Salesforce digital channels.
Salesforce firstVonage Contact Center is built on Salesforce; a dedicated Alliances GTM team is deployed globally for Salesforce alignment.
Summit ISV partnerVonage Contact Center is in the top 1% of all ISV partners (and is the only CTI Summit Partner)
Salesforce integrationVonage is committed to consistent R&D to integrate into new Salesforce clouds and products
Trusted by Salesforce customersVonage Contact Center has earned a 5/5 AppExchange rating
Vonage Contact Center overview
A new category of cloud contact center software, designed for Salesforce, where customer Interactions are blended with customer data to deliver an unparalleled, emotive, and conversational customer experience.
Key problems solved with Vonage + Salesforce Clouds
Today more than ever, you need to connect with customers on their terms—via text, phone, online, and more. Vonage Contact Center delivers true omnichannel marketing solutions—including full Salesforce integration—to boost customer experiences.
Service CloudDynamically route VIP and Standard Customer Calls to the right agents; integrate with an existing PBX (Vonage, Cisco and Avaya); automatically log, record, and transcribe all calls in Salesforce
Sales CloudDialer with PCI Compliance to take payments over the phone; calls automatically logged and recorded in Salesforce; call transcriptions aid quality assurance, trends, and training
EinsteinSales and service call stats pushed into Einstein analytics; conversation analyzer gives actionable insights on a global scale; less time and effort needed for quality assurance
"The [Vonage] solution has helped us revolutionize our customer experience, give our customers multiple methods of communication and ultimately help us drive productivity of our agents and overall reduce our cost."