Ultimate Guide to Inside Sales

Discover everything you need to know to staff, train, organize, motivate, and optimize your inside sales team.

In this ebook, you’ll learn how to:
  • Identify your key inside sales roles
  • Hire the best talent to accelerate your sales performance
  • Coach your inside sales teams
  • Craft your sales funnel for deeper insight into sales performance
  • Structure your team’s daily activity to improve activity
  • Motivate and incentivize your inside sales team with gamification
  • Build a great sales platform with technology
A good read for:
  • Sales managers
  • Enterprise decision-makers
  • Contact center managers
  • Customer experience leads
  • Customer relationship managers

Introduction

Are you a sales manager who’s new to inside sales? Or, are you already running an inside sales team but just want to polish your knowledge? The Ultimate Guide to Inside Sales is the place to start. You’ll learn how to staff, train, organize, motivate, and optimize your inside sales team for peak performance.

What is inside sales?

Inside sales is the process of selling products or services by a team of sales representatives over the phone, by email, or by other online channels. Inside sales reps generally serve as the “tip of the spear” and are often the first members of your sales team to engage with new prospects and represent your brand. They provide essential product information, answer questions, and qualify new leads to ensure they are a good fit for your offering before handing them over to a more experienced account executive.

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