Flexible workingYour sales team doesn’t need to be tied to their desks – if there is a situation where they need to work from home or visit a prospect, they can
Configurable call recordingEnsure you comply with privacy laws and maintain your customer’s privacy by using configurable call recordings
Emergency call routingShould a fire drill interrupt your day you can divert all your calls at the touch of a button
Disaster recoveryHave peace of mind knowing that whatever happens, Vonage Contact Center for Salesforce will be able to have you up and running again in no time
Supervisor portalSee who is available for a call, on a call or on break in a fully customizable environment that will provide you with the visibility you need to effectively manage your sales teams
Overflow calls to outsourcersRoute calls through to your outsourcers with full insight into activity and reporting
Vonage Contact Center designed for Salesforce
See how the Vonage Contact Center for Salesforce platform can power your inside sales teams.
Make cold calls warmer
Making conversations more personal means more sales.
- Make your calls look local, for more first-time pick-ups
- The dialer prioritizes call lists, so your teams reach their best prospects first, without scrambling for details
- Deep integration with Salesforce means complete engagement histories across every channel, so your teams are free to concentrate on connecting
Make all your calls personal
Kick off great personal conversations with access to all the latest prospect data in Salesforce.
- Screen Pop ensures your people have the right info at their fingertips, freeing them up to be their best
- Our unparalleled communications infrastructure means every call is exceptionally clear
Help everyone get it right, every time
Our integrated tools help make best practice your only practice, always.
- Automatically transcribes and analyzes recordings to test new, engaging approaches
- Activity tracking and management tools help you identify, emulate, and spread sales success
- Gamification can get your people to push themselves to do their best on every call
Salesforce for sales teams features
Make it easy for reps to call customers using click-to-dial from within Salesforce, while integrating the telephony with your existing PBX or using WebRTC.
Dynamically route incoming voice communications and Salesforce digital channels based on anything you know about a customer, including the product they bought and more.
Auto-dial from Salesforce lists, campaigns, or any Salesforce data.
Increase call pickup rates by displaying a local number.
Monitor any conversation, whisper discreetly during it, and easily access automatically logged call recordings.
Use real-time customizable dashboards and wallboards, receive historical insights from within Salesforce reports and while using Einstein, and rely on the widest set of voice and Salesforce digital channels data pushed into Salesforce.
Conversation Analyzer transcribes, tags, and analyzes 100% of all customer conversations, which are then automatically logged into Salesforce objects, like contacts, cases, and custom objects.
Use our PCI compliant solution to comply with credit card security standards, make payment transactions fast and frictionless, expedite credit card transactions, and keep sensitive credit card information away from the contact center.
Use interactive, real-time leaderboards to drive interest and competition in everyday activities, display any data held within Salesforce in any of ten pre-built backgrounds, broadcast the latest updates with “breaking news” alerts, and create engagement with cheers, taunts, comments, and comparisons.