Sales contact center

From dialing prospects to recording calls, Vonage Contact Center, designed for Salesforce, automates as much administration as possible, allowing your people to focus on delivering a personalized and engaging sales pitch.
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Illustration of groups using Vonage services.

Flexible working

Your sales team doesn’t need to be tied to their desks – if there is a situation where they need to work from home or visit a prospect, they can

Configurable call recording

Ensure you comply with privacy laws and maintain your customer’s privacy by using configurable call recordings

Emergency call routing

Should a fire drill interrupt your day you can divert all your calls at the touch of a button

Disaster recovery

Have peace of mind knowing that whatever happens, Vonage Contact Center for Salesforce will be able to have you up and running again in no time

Supervisor portal

See who is available for a call, on a call or on break in a fully customizable environment that will provide you with the visibility you need to effectively manage your sales teams

Overflow calls to outsourcers

Route calls through to your outsourcers with full insight into activity and reporting

Vonage Contact Center designed for Salesforce

See how the Vonage Contact Center for Salesforce platform can power your inside sales teams.

Contact Center for Sales Teams

Headset
DIAL DIRECTLY FROM SALESFORCE

Make cold calls warmer

Making conversations more personal means more sales.

  • Make your calls look local, for more first-time pick-ups
  • The dialer prioritizes call lists, so your teams reach their best prospects first, without scrambling for details
  • Deep integration with Salesforce means complete engagement histories across every channel, so your teams are free to concentrate on connecting
Chatbot wearing a headset.
SCREEN POP

Make all your calls personal

Kick off great personal conversations with access to all the latest prospect data in Salesforce.

  • Screen Pop ensures your people have the right info at their fingertips, freeing them up to be their best
  • Our unparalleled communications infrastructure means every call is exceptionally clear
Pictogram of sound waves indicating voice.
CONVERSATION ANALYZER

Help everyone get it right, every time

Our integrated tools help make best practice your only practice, always.

  • Automatically transcribes and analyzes recordings to test new, engaging approaches
  • Activity tracking and management tools help you identify, emulate, and spread sales success
  • Gamification can get your people to push themselves to do their best on every call

Salesforce for sales teams features

Click-to-dial and telephony

Make it easy for reps to call customers using click-to-dial from within Salesforce, while integrating the telephony with your existing PBX or using WebRTC.

Intelligent routing

Dynamically route incoming voice communications and Salesforce digital channels based on anything you know about a customer, including the product they bought and more.

Dialer

Auto-dial from Salesforce lists, campaigns, or any Salesforce data.

Local numbers/CLID

Increase call pickup rates by displaying a local number.

Coaching and call logging

Monitor any conversation, whisper discreetly during it, and easily access automatically logged call recordings.

Omni-channel analytics and reporting

Use real-time customizable dashboards and wallboards, receive historical insights from within Salesforce reports and while using Einstein, and rely on the widest set of voice and Salesforce digital channels data pushed into Salesforce.

Speech analytics

Conversation Analyzer transcribes, tags, and analyzes 100% of all customer conversations, which are then automatically logged into Salesforce objects, like contacts, cases, and custom objects.

PCI compliance

Use our PCI compliant solution to comply with credit card security standards, make payment transactions fast and frictionless, expedite credit card transactions, and keep sensitive credit card information away from the contact center.

Gamification

Use interactive, real-time leaderboards to drive interest and competition in everyday activities, display any data held within Salesforce in any of ten pre-built backgrounds, broadcast the latest updates with “breaking news” alerts, and create engagement with cheers, taunts, comments, and comparisons.

Vonage Contact Center for Salesforce - sales teams

  

MTD Dramatically Improves CX and Efficiency with Vonage
MTD’s business drivers focus on delivering superior customer engagement through lifetime value, improving the product development process and speed-to-market as well as its partnerships with retailers.
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Speak with an expert.

US toll-free number: 1-844-365-9460
UK toll-free number: +44 800 086 9444