1. Call Screening prompts inbound callers to record their name with a message like “Who may I say is calling?” — users can customize the message.
2. The caller hears “Please wait while I locate your party.”
3. Call Screening rings the user’s extension, plays the caller’s recorded name — i.e., “You have a call from (name)” — and offers a list of options to handle the call.
4. The user decides whether to take the call, decline it, put it on hold, or otherwise dispose of it.