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Driving Customer Engagement Together with Nexmo, MuleSoft and the WhatsApp Business Solution

This article was updated on May 7, 2021

With a Vonage API integration, MuleSoft customers can leverage the new WhatsApp Business solution to elevate their customer engagement.

We’re excited to let everyone know that the Nexmo Communication API Connector, available on MuleSoft’s Anypoint Platform™, is now integrated with the WhatsApp Business solution. With this integration we’re enabling MuleSoft customers to leverage the new WhatsApp Business solution to elevate their customer engagement.

Integrating Nexmo APIs into WhatsApp Business solution workflows eliminates the complexity of ongoing maintenance and operations, so MuleSoft business customers can focus on what is most important - communicating with their customers, wherever they are.

With the WhatsApp Business solution, MuleSoft customers can better manage conversations with their customers, drive customer loyalty, and provide useful information - whether notifications or customer service messages -- quickly and privately.

And by integrating the WhatsApp Business solution with existing support platforms like Salesforce Service Cloud, businesses can provide customers with timely shipment and delivery notifications, and as well as critical financial transaction notifications.

Since we announced Nexmo as a WhatsApp Business solution provider, we’ve seen strong demand for this channel across businesses of all sizes and industries. We’re thrilled that our powerful APIs enable MuleSoft’s Anypoint Platform™ customers to implement this solution and enhance their customer experience - from simplifying implementation of SMS opt-in to WhatsApp messaging, to easily creating workflows that leverage Salesforce CRM customer records.

Attendees at the Dreamforce conference September 25-28, 2018 will experience demos of our innovative solutions, including the WhatsApp Business integration, in Vonage booth #1843. Attendees should also watch our Chief Product Officer Omar Javaid participate in the Planning Your B2B Front Office Transformation with Telstra and Vonage session on Thursday, September 27, 2018.

Learn more about how Nexmo is facilitating customer engagement as a WhatsApp Business Solution provider.

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