In fact, a recent Vonage report tracking communications usage before the pandemic and again in August 2020, showed that, as consumers were forced to adapt to the disruption of COVID-19, 39 percent of the 5,000 global consumers surveyed within the education system reported higher engagement with technology tools since the outbreak.
University of the Cumberlands, a Kentucky-based private liberal arts institution, turned to Vonage to help transition during this challenging time and power communications for more than 700 faculty and staff when the pandemic forced its campus to transition to a remote environment last year. The University leveraged both Vonage Business Communications (VBC) unified communications solution and Vonage Contact Center (VCC) for an innovative approach to unifying communications across all departments on its campus.
“University of the Cumberlands is rapidly growing, and there is a need for enhanced communication tools that can help us provide exceptional service. After our search for a new cloud communications provider, Vonage delivers the technology that supports us in achieving institutional goals. We are excited to be partnering with Vonage in the coming years,” said Dr. Donnie Grimes, Vice President of Information Services for University of the Cumberlands.
VBC is enabling the University faculty and staff to connect from virtually anywhere on desktop and mobile apps or IP-supported devices while seamlessly integrating with their existing investment in Microsoft Office 365. This has enabled faculty and staff to stay connected with each other - and with their students - to ensure an uninterrupted education experience.
VBC also integrates seamlessly with Vonage Contact Center, enabling University staff to access mission-critical information from anywhere, optimizing the communication experiences for all while connecting employees from any device, from anywhere. This delivers both the power and the flexibility the University needs to enable the type of business continuity that is now essential.
“By providing University of the Cumberlands with tools and technology that are more flexible, intelligent and personal to connect their faculty and staff, no matter where they are, we are committed to helping the University to create a sense of normalcy during these difficult times and empowering them to do what is next and stay ahead,” said Rodolpho Cardenuto, President, Applications Group for Vonage.