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Inspirational Quotes from Dreamforce 2021

This article was published on September 28, 2021

After three fun, informative and action-packed days, it’s hard to believe that Dreamforce is all over for another year! With 100 hours of streaming content on Salesforce+ and thousands of industry visionaries, product experts, and world leaders joining in person and online, we left the festivities feeling thoroughly inspired.

illustration of two people on their laptops, one is wearing a contact center headset, leaning against a yellow start, with a purple background and a plant

Over the years, some of the world’s most inspiring people have taken to the Dreamforce stage. And this year was no different, as another host of visionary speakers opened our eyes to industry trends and told us how they use Salesforce to connect with their customers in new ways.

While all good things must come to an end, it’s not too early to reminisce... We’ve put together 15 of the most thought-provoking quotes from some of the great minds of Dreamforce 2021 for you to enjoy and share across your social networks.

  • “In a world where everyone is working from everywhere, a digital HQ is an essential building block to build a trusted enterprise.” - Marc Benioff, Salesforce Chair and CEO Tweet this

  • “There is no question that we have accelerated to a “digital-first” environment which means that your website and mobile experience must be based on human-centered design, complemented with easy-to-use bots, live chat, and voice support for those more complex needs.” - Pam Plyler, Managing Director-Financial Services Business Consulting, Salesforce Tweet this

  • “It is now fundamental for companies to stay connected to employees and customers from anywhere – through whatever channel they choose – video, voice, messaging, and chat. Customers don’t just want this or expect it - they now demand it.” - Breanna Kuhl, Global SVP of Strategic Partnerships and Alliances at Vonage Tweet this

  • “Our mindset about work has shifted from a place you go, to something you do. Every company needs a digital HQ to connect employees, customers, and partners, and thrive in a work-from-anywhere world. Organizations worldwide build their digital HQs on Salesforce and Slack so they can work better and grow faster.” - Bret Taylor, President, and COO of Salesforce Tweet this

  • “Human beings are storytelling and story consuming machines.” - Will Smith Tweet this

  • “Technology changes very rapidly, but an essential part of a great customer experience is customer awareness and understanding their individual needs.” - Joe Steinbach, CIO of Author Solutions Tweet this

  • “The B2B buyers have changed, meaning that the B2B sellers must change. Are your brands showing up where your prospect wants to buy and is your sales team digitally enabled?” - Parker Harris, Salesforce Co-Founder, and CTO Tweet this

  • “We don’t know what the future will hold, but here’s what we do know - companies that design their service through the lens of their customers, move quickly, and get more done will win.” - Breanna Kuhl, Global SVP of Strategic Partnerships and Alliances at Vonage Tweet this

  • “Now more than ever, businesses worldwide are realizing the value of integrating the contact center with collaboration and unified communications solutions to keep employees connected and working efficiently to deliver a seamless, consistent and personalized customer experience.” - James Roth, SVP & GM, Applications Group at Vonage Tweet this

  • “Now is the time to connect...just have a candid, open conversation, it’ll pay off long term.” - Mark Cuban Tweet this

  • “While contact centers receive hundreds, thousands, or even millions of contacts every month, it’s important to remember that for each of those individual interactions, it may be the one and only time that a customer reaches out, and that experience can make or break your brand. Companies who get that, invest in their end-to-end customer experience and frontline teams and as a result, win in the marketplace.” - Pam Plyler, Managing Director-Financial Services Business Consulting, Salesforce Tweet this

  • “It can’t just be about generational wealth, it has to be about generational purpose.” - Will Smith Tweet this

  • “We celebrate the wins, but we rarely talk about the cuts and bruises we get when breaking through that glass ceiling." - Elaine Welteroth, NYT Bestselling Author Tweet this

  • “We are seeing more and more companies addressing the need to be flexible and work in the cloud to support their businesses - from sales to the customer service organization and finance. If all parts of a business have a 360-degree view of a customer, everyone is able to lean in and support customers.” - Richard Hall, Senior Director, Global Business Operations and IT at FinancialForce Tweet this

  • “Organizations that meet consumers on their communications channel of choice, while creating a more effortless experience will emerge from this turbulent era stronger than before.” - Breanna Kuhl, Global SVP of Strategic Partnerships and Alliances at Vonage Tweet this

What were your favorite quotes and highlights of Dreamforce 2021? Tell us on Twitter @Vonage

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