As well as a distinctive booth in the Expo and dedicated customer meeting area, we offered visitors the opportunity to unwind with Vonage, Salesforce, Conga, and Devoteam on board the Erasmus yacht at our VIP Tropic Like it’s Hot after-party! Docked outside of the ExCel, visitors could arrive in style via our Vonage tuk-tuks. Overall, this gave us the opportunity to meet with existing and future customers in a unique range of settings.
At our booth, we showcased and spoke to customers and prospects about Vonage Contact Center (VCC) for Service Cloud Voice. Integrated directly with Salesforce Service Cloud and available on the Salesforce AppExchange, the solution empowers customers to elevate the agent and customer experience with intelligent, omnichannel and global calling capabilities.
Several inspiring minds also shared tips on how to implement better customer engagement and retention tactics within their business. Throughout the day we heard stories from businesses such as Golfbreaks, Revolut, and DPD who are using Salesforce and Vonage to accelerate their digital transformation and create the best possible customer experiences.
Golfbreaks, one of the world's largest and longest-established golf travel companies, chose Vonage and Salesforce to benefit from a single platform for sales and service teams. James Radcliffe, Salesforce Architect at Golfbreaks explained how combining voice with all other interactions provides the company with a single view of the customer within Salesforce, while advanced routing gives agents full visibility of when customers are calling, so they never miss an important call. The focus on connecting customers with the best possible agent means Golfbreaks is always able to guarantee human contact.
It was announced last week prior to the event that Revolut has partnered with Vonage to improve its customer service experience. The financial super app, which already uses the Vonage SMS API for customer authentication, selected VCC for Salesforce to improve communications with customers. The Vonage partnership will provide Revolut agents the ability to route calls to one another to successfully deal with any customer issues and customize dashboards with real-time performance data and analytics.
Needless to say, we had a brilliant day at World Tour London and enjoyed meeting customers, partners, and prospects in person once again. Daniel Chamoun, Vonage’s VP of Sales UK & EMEA even enjoyed a chat with Sir Lenny Henry CBE, one of Britain's best-known and best-loved TV personalities, where he shared key attributes of VCC for Service Cloud Voice and more!