Keep your brand relevant and engagingReward and interact with your customers on the chat platforms they use most frequently.
Improve customer retention across all channelsGain a consolidated view of customer engagements and loyalty enticements across all chat platforms.
Hold a richer conversationFacilitate personalized interactions with images, audio, video, location-based insights, even Quick Reply buttons.
Engage the world at scaleThe Vonage Messages API ensures that you can instantly engage at scale—with any customer, via MMS, SMS, Facebook Messenger, and other leading social network chat apps.
How social media loyalty management works
1. Connect your business to the world’s chat networks
The Vonage Messages API makes it easy to offer customers the option to get updates and stay in touch through their favorite chat apps.
2. Stay connected at customer check-out
When a customer is completing a purchase, they can connect their social chat account with your business, granting you access to send notifications and rewards through the channel they use most.
3. Send rewards to engage your customers
As your customer completes activities or reaches an engagement point, you can deliver rewards automatically through their connected chat account.
4. Deliver news and relevant updates
Use social chat to deliver updates, e-tickets, check-in reminders, and more—at every stage of the customer journey.
Programmable elements used in this solution
- Manage social accounts
- Send a message
- Receive a message