Small Business Phone Service
Choosing the right small business phone service is one of the most important decisions you’ll make. Vonage can help you unlock the full potential of your business with cutting-edge communication solutions. Get in touch with a Vonage expert today to find out how!
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Phone Service Features to Help Boost Small Business Productivity and More
Not all phone services for small businesses are alike. Your employees deserve the best, and so do your customers. Choose Vonage Business Communications for a unified communications solution that will help your teams boost productivity and keep your customers coming back for more.
With the Virtual Receptionist feature, you have full control over call routing and the messaging you want to present to customers. It gives callers a different menu of options depending on whether they’re contacting you during or outside of working hours.
Enjoy top-quality video conferencing that lets you connect with colleagues and customers across the globe using a desktop or mobile app. It’s also compatible with both Google and Outlook Calendar to ensure all your team members make that crucial meeting every time.
Never Miss a Call
Enable Never Miss a Call features and relax in the knowledge that you’ll never be out of contact. It’s as easy as logging into your User Portal to switch on features like Call Forwarding, Simultaneous Ring, Follow Me, Voicemail, and Do Not Disturb.
Resolve customer queries faster with Business Inbox. Customers can contact you by sending an SMS to your main company number or by sending messages to your Facebook page that you’ll see in your inbox. You can change the settings to add and delete users at any time, so you remain in the driver’s seat.
Automatically record all incoming and outgoing calls with Call Recording or manage settings in the VBC Admin Portal to record only the calls you select — it’s entirely up to you. All recordings are password-protected and archived, so you can rest assured privacy is well taken care of.
International Company Number
Project a professional image and simplify customer interactions with a single International Company Number. Your overseas customers will be able to contact you easily and without paying extra for international charges. This feature is linked with the Virtual Receptionist, so your callers will always be routed to the right place no matter where they’re calling from.
Local Phone Numbers
You can also choose to have local numbers in each market, making your localization strategies even more effective. Simply choose the area code you need and get yourself set up to take advantage of region-specific marketing campaigns. There’s no limit to how many codes you can access, so you can always add more.
Built-In Call Center Features
Take advantage of full inbound and outbound customer support functionality with built-in call center features. Your phone, SMS, and video capability is all present in one app, which can also boast call center features like call queuing, call groups, call monitoring, and more.
There’s no need to change your security and authentication protocols with Vonage Business Communications. Users can sign in with their existing company credentials across any connected device, while you maintain centralized password and policy management in your own corporate directory.
VBC App Center
Unleash the power of integrations with leading business productivity apps and CRMs. Your VBC Desktop app works hand-in-hand with popular providers like Microsoft Teams, Slack, Zendesk, and Salesforce to optimize your day-to-day operations. With over 50 integrations to choose from, you’ll wonder how you ever managed without it.
Multiple Ways to Connect
Get the best business desk phones available from top-name manufacturers, including Panasonic, Poly, and Yealink, or use the VoIP-compatible phones you already have. Plus, you can even log in using the Vonage desktop or mobile app. All you need is an internet-ready device and you’re good to go.
Achieve the ultimate level of flexible working with the VBC Mobile App. Make or receive business calls, attend video meetings, and send SMS or instant messages from your main business number using an iOS or Android device. It couldn’t be easier to remain connected when you’re on the go.
How Unified Communications Help Small Businesses
A unified communications solution isn’t just a small business internet phone service. When you switch to a UC platform, you’ll likely notice some important advantages right away: