Remote Phone Systems
Maximize productivity and let your team work from virtually anywhere with a remote phone system.
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What are remote phone systems?
Remote phone systems allow employees to work remotely, on the go, or in a hybrid environment (a combination of on-premises and remote) and still leverage a wide range of calling features, as long as they have an internet connection.
Vonage’s “work from anywhere” features let employees take their deskphone away from the office, plug into high-speed internet, and get the system functionality and full business phone system experience they expect — anywhere.
How does a remote phone system work?
Vonage’s remote phone solutions allow an employee to take their phone home, transfer calls to their cell phone, set up their extension to ring multiple phones at the same time, and access phone system features with our desktop, web, and mobile apps.
Benefits of VBC remote phone systems
Our remote phone solutions, powered by cloud-based unified communications software with desktop and mobile apps, can provide a high level of flexibility. Equipped with these tools, employees can work from virtually anywhere — kitchen tables, home offices, even local coffee shops — with an internet connection, easily accessing their full phone systems as they would in an office space.
Make connections — Easily work from home or on the road, with no interruption in your communication with clients and colleagues.
Stay available — Maintain connections using Call Forwarding, Never Miss a Call features, and more.
Leverage features — Send and receive SMS to and from customers; message between coworkers and among groups; video conference with others inside and outside of the company; and more.
Keep consistent — Use the same number and connection through any internet provider.
Save money — Decrease overhead spending on office space and utilities, devices, and resources needed for IT maintenance and training.
Improve operations — Streamline call response processes, unveil trends in customer interactions, and identify security threats through audit logs.
How to get started with a VBC remote phone system
There are no specific steps to get started. Admins can use the VBC Admin Portal to add users, numbers, and extensions, add premium features, and more to enable employees to collaborate or connect with customers remotely. Additionally, VBC users automatically have a wide range of calling and collaboration tools at their fingertips that empower them to work from anywhere.
Still have questions about VBC remote phone systems?
VBC includes Click to Connect, which allows users to click a phone number on a web-enabled page to place a call or send an SMS message. Click to Connect is available through the Vonage Integration Suite – Web.
To maximize the benefits of these programs, organizations should consider and ensure five key factors:
Effective communications infrastructure
Proper security and data protection measures
Alignment on established work hours
Scheduled training and team meetings
Clear performance and productivity KPIs
Look for solutions that allow your employees to use a mobile app or desktop app with tools that enable them to work together in creative ways. These applications should provide workers with the following capabilities:
- Make real-time video calls and share your screen to present materials or brainstorm with participants
- Forward calls to colleagues and review or share voicemail transcripts from virtually anywhere
- Communicate with team members privately or in group conversations through messaging
- Share attachments with team members across business accounts
- Integrate with business applications, like CRMs and office productivity tools
