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Small Business Bundle

$ 24.98 per month/per extension

For a limited time only! 1

 

Improve employee productivity and delight your customers. How? With business communications and built-in call center features, all in a single app. 

 

VBC SMB Bundle $24.98 for 5 lines plus

1 For a limited time, Vonage is offering a Small Business Bundle package. This promotional offer consists of standard VBC features like calling, video, and SMS; plus additional fee based Vonage features, including but not limited to email, call queue, call recording, and voicemail transcription all bundled into one package. For a limited time only, customers can take advantage of this promotional Small Business Bundle offer for $24.98 per extension, per account. A two (2) year contract term is required; and the offer is available to new customers who purchase a minimum of 5 extensions, as well as existing customers who (in addition to their existing services) purchase 5 new extensions. At the end of the two (2) year term, you will automatically be charged at then-current rates (currently $39.99 per extension, per account). You may cancel at any time by calling customer care, but cancellation within contract term is subject to Early Termination Fees up to the total price of your service contract.This Small Business Bundle cannot be combined with any other promotional offer or special pricing and does not apply to any other add-ons or features, hardware, or one-time charges. Taxes, fees, ancillary services and other costs are not included. This offer is valid through February 29, 2024. Additional restrictions may apply.

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Get flexible business communications with a built-in calling center

Vonage Business Communications provides a cost-effective way for your business to enhance customer engagement, improve employee collaboration, and drive business outcomes.
 

Through integrated communications and lite calling center features, you can start leveraging: 

  • Unified calling, messaging, video and lite calling center - all in one app for increased productivity.

  • Email notifications to reduce response times by alerting employees and agents as customers leave voicemails.

  • Visual voicemail to ensure accuracy and timely responses from agents by transcribing customer voicemails into text.

  • Virtual Receptionist to easily customize and save multiple holiday, lunch-time and after-hours call routing plans.

Efficiently handle large volumes of calls and create training opportunities by monitoring calls between agents and customers.

  • Call Queues create a virtual waiting room for inbound callers; play music, pre-recorded messages or other custom prompts.

  • Call Groups forward calls to multiple extensions - and ring them simultaneously.

  • Call Monitoring.  Enable SMEs and trainers to listen and participate in calls as needed.

  • On-Demand or Company Call Recording. Download and review customer call recordings.

  • Alert customers when recording, start and stop recording to exchange confidential information (ie credit card numbers) and delete recordings to protect customer privacy. 

Business App and CRM Integrations

Optimize customer engagement by capturing rich customer data through CRM integrations.

  • Use customer recordings, notes, emails and other communications to contextualize conversations and provide more personalized service. 

Smiling man in team of agents working in the dark with Vonage Call Center software
VONAGE CONTACT CENTER (VCC)

And when your business needs something more, you’re covered

Adopt a business communication solution that can grow with you. Our advanced, future proof, single-platform, CRM-integratable call center solutions provide even better customer and agent experiences.

  • No need to worry about deploying advanced voice capabilities from outside the platform—manage it within.

  • Skills-based routing gives callers the best available agent, not the most available agent.

  • Wield reporting dashboards to track customer activity, sync data, and more.

  • Show respect for your caller’s time—and manage call flow—with interactive voice response (IVR) and queued callback.

“Vonage has everything you need in a business telecom provider!”

"Vonage has a clean user interface. I appreciate that I can always see when my coworkers are online and can be messaged. My contact book is easily integrated with other devices, and the mobile app is a pleasure to use as well. It has allowed my personal business to flourish in the new state where I reside." 

Read full review on G2

Nathan G. Verified 5 star review via G2
Business people having meeting in modern office.They working together in creative office
Handsome male customer service agent working in call center office as a telemarketer.
Say Hello: An Introduction to Call Center Software
Learn about the basic features of call center software and some tips for finding the right system for your business.

Still have questions about the VBC Small Business Bundle?

The Small Business Bundle is a complete calling center lite solution which includes Calling, Messaging, Video conferencing, Virtual Receptionist and Call Monitoring plus premium features such as Call Queues, Virtual Voicemail Transcription, Call Recording On-Demand, Company Call Recording, Call Group and Paging Groups.

The Small Business Bundle enhances customer engagement with Call Queues, Virtual Voicemail Transcription, Call Recording On-Demand, Company Call Recording, Call Group and Paging Groups.

The Small Business Bundle has a five extension minimum.

The Small Business Bundle is a call center lite solution that helps small businesses improve customer satisfaction by handling large inbound call volumes, connect customers with a representative who has enough information to solve a problem or find someone who does, and record calls to ensure accuracy of information. Additionally, Call Monitoring enables supervisors and trainers to listen to calls between agents and customers for coaching and mentoring opportunities for new agents.  

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Speak with an expert.

US toll-free number: 1-844-365-9460
Outside the US: Local Numbers