Vonage accelerate servicesVonage API accelerate services are a set of project resources that accelerate the scoping, architecting, and launching of use cases. The Accelerate Development Plan includes 6 hours/month of time from our Customer Solutions team.
- Teach the nature and usage of API
- Identify client problem(s) and devise action plan
- Advise on client solution architecture
- Configure product for optimal system integration
- Project planning, documentation, and peer reviews
Service deliveryAn Enterprise Service Manager proactively manages the contract delivery, from a tailored onboarding session to ensuring the ongoing success of the use case for the customer (including health check-ins and quarterly business reviews).
- Custom onboarding
- Monthly health checks
- Quarterly business reviews
Enterprise supportEnterprise Plan customers are assigned designated support resources that understand their business and use cases involved. This is our highest support tier.
- Amplified Support via phone, chat, email, and web
- Guaranteed response times
- 24/7 escalation with clear resolution path
- Designated Support Engineer
Platform SLAsAPI calls to Vonage's platform provide a non-error response at least 99.99% of the time. Contractual SLAs support the platform uptime and provide written assurances supported by financial penalties (in case of breach).
- 99.99% for Video
- 99.99% for Messaging, Voice, & Authentication