Vonage Contact Center with VBC

Express

Our contact center solution provides basic IVR, skills-based routing, agent console, real-time dashboards, customizable historical reports, and call recording.

  • Inbound/Outbound Dialing
    • Auto-attendant Routing
    • Skills Based ACD Routing
    • Call forwarding to third-party after hours
    • Outbound manual dialing
  • Supervisor/Administration Capabilities
    • Web-based Administration
    • Interaction architect to graphically build call flows
    • IVR Scheduling
    • Supervisor monitoring
    • Dashboards and Reports
    • Call recordings (30 days included)
    • Agent interface with call controls
    • Hard phone or softphone options available
    • Configurable agent status
    • View callers in the queues agents are skilled for
    • Caller ID, screen pop, and note taking
  • Customer Experience & Advanced Integrations
    • VGIS CRM Integration Available

Elevate

Take your customer experience and advanced integrations to the next level with Vonage Contact Center's Elevate plan.

  • Customer Experience & Advanced Integrations
    • IVR with Data Dip
    • Queue Callback
    • SLA Optimization Routing
    • IVR Post Call Survey
    • Reporting API Available
    • CRM Data Routing
Deskphone with Vonage logo

Speak with an expert.

US toll-free number: 1-844-365-9460
UK toll-free number: +44 800 086 9444