Five stars#1 in the AppExchange with 730+ reviews
1.5 billion interactions poweredon the Salesforce sales and service clouds
Premier partneron the Salesforce AppExchange
See the power of Vonage Contact Center, designed for Salesforce
A new category of cloud contact center software, designed for Salesforce.
Salesforce for admins: features
Manage agents within Salesforce with Salesforce UI-based admin controls—no coding required.
Route Vonage Contact Center, designed for Salesforce voice and Salesforce email, chat, SMS, video, and social channels together using the same business logic.
Salesforce users can have omnichannel conversations from within Salesforce, as well as set their availability across all channels, check queue activity, and peek at peer presence.
Use real-time customizable dashboards and wallboards, receive historical insights from within Salesforce reports and while using Einstein, and rely on a wide set of voice and Salesforce digital channels data pushed into Salesforce.
Use Einstein Analytics with Conversation Analyzer to unlock hidden insights from every customer conversation via powerful and easy-to-use dashboards that tag and categorize the most relevant conversations for best-practice sharing and compliance monitoring.
Improve the experience for customers stuck in chatbot conversations by using Vonage's Contact Center, built for Salesforce—and the same routing rules that govern your other channels—to carefully route them to the best available agents.