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Contact Centers
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Contact Centers /
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Salesforce admins
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Contact center for Salesforce admins

Vonage's Salesforce-integrated contact center gives administrators the ability to personalize every conversation, regardless of channel, by connecting customer insight and agent activities on a single, global communications platform.
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Highly rated and reviewed

1,000+ customer reviews and 4.93/5 rating in the AppExchange*
Puzzle piece

1.5 billion interactions powered

on the Salesforce sales and service clouds
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Premier partner

on the Salesforce AppExchange

*Based on the average rating and number of reviews on the Salesforce AppExchange, as of October 2025

See the power of Vonage Contact Center, designed for Salesforce

A new category of cloud contact center software, designed for Salesforce.

Vonage Contact Center overview: watch now

Salesforce for admins: features

Agent administration Manage agents within Salesforce with Salesforce UI-based admin controls—no coding required.
Omni-channel routing Route Vonage Contact Center, designed for Salesforce voice and Salesforce email, chat, SMS, video, and social channels together using the same business logic.
User experience Salesforce users can have omnichannel conversations from within Salesforce, as well as set their availability across all channels, check queue activity, and peek at peer presence.
Reporting and analytics Use real-time customizable dashboards and wallboards, receive historical insights from within Salesforce reports and while using Einstein, and rely on a wide set of voice and Salesforce digital channels data pushed into Salesforce.
Einstein Use Einstein Analytics with Conversation Analyzer to unlock hidden insights from every customer conversation via powerful and easy-to-use dashboards that tag and categorize the most relevant conversations for best-practice sharing and compliance monitoring.
Chatbot integration Improve the experience for customers stuck in chatbot conversations by using Vonage's Contact Center, built for Salesforce—and the same routing rules that govern your other channels—to carefully route them to the best available agents.
Gartner
Vonage positioned as a Visionary in Gartner Magic Quadrant for Contact Center as a Service (CCaaS), North America
We were recognized for completeness of vision and ability to execute.
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