Secure Your Contact Center With Enhanced Password Protection

How secure is your contact center? It may not be a common question, but one you definitely should ask. After all, most contact centers expect the “new normal” to be some sort of hybrid operation, with agents alternating between work in the central contact center location and some form of remote or home working. While this can offer benefits both for the contact center and agents, security takes on a new level of importance as agents access the system from outside the organization’s corporate firewall.

Image that depicts the enhanced password security feature of the Vonage Contact Center

 

All About Security

Customer data security has always been of utmost importance to Vonage. We were one of the first cloud contact center vendors to provide full PCI DSS, ISO27001, HIPAA, and Soc 2 Type II compliance. Vonage is also GDPR compliant, further protecting both your data and that of your customers.

illustratoin of a contact center agent in a computer screen, with icons of idfferent channels around her and people on their phones and laptop.  Copy reads: ICMI Toolkit: Achieving Expectations: Exploring a New Era of Customer Behaviors, Opportunities, and Engagements, sponsored by Vonage An ICMI Toolkit
Achieving Expectations: Exploring a New Era of Customer Behaviors, Opportunities, and Engagements
The activities, checklists, and self-assessments contained within this whitepaper will prepare your contact center with everything it needs to thrive today and in the future.

Taking Security to the Next Level

Since our summer 2020 release, Vonage has taken steps to further enhance Vonage Contact Center password security by checking active and new passwords against an industry-wide database of compromised passwords that contains more than half a billion passwords. An encrypted lookup technique allows Vonage to check passwords without ever seeing them or sending them off-platform. If a current password proves compromised, the user will be immediately prompted to set a new password.

Proactively Protecting Customers

The results are now in—we found that over 20 percent of our customer base were using weak or exposed passwords. The proactive Vonage approach to password security means that this scenario becomes a relic of the past.

Enhanced password security is a standard feature for all Vonage Contact Center packages. Learn more.

 

Tim Kimber
Tim Kimber

Director of Product Marketing at Vonage

Deskphone with Vonage logo

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