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VoIP Phone Service

With a VoIP phone service, you can empower your team to communicate more effectively and deliver the best possible service for your customers. Get in touch with a Vonage expert today to find out how businesses like yours are achieving a whole new level of productivity using VoIP.

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A VoIP Phone Service for Modern Businesses

Get started with a truly modern VoIP phone service that’s designed for the way you work today. Here are just a few of the benefits you can enjoy with a VoIP-based system:

Call Recording

With Vonage Business Communications (VBC) Company Call Recording, you can schedule any inbound or outbound calls to be recorded. The recordings are password-protected and archived, and you can grant access to team members who need it on a case-by-case basis.

Virtual Receptionist

Also known as an Auto Attendant, the Virtual Receptionist presents callers with a different menu of options depending on whether they call during business hours or at other times. It lets you manage all your call routing, outbound messaging, and phone menu options through the cloud.

Business Phone App

Make sure you’re always connected wherever you are with the VBC Mobile App. Take calls, join video meetings, share image attachments, and send SMS messages from your main business number — all from your iOS or Android mobile device.

Block Caller ID

Block caller ID on outbound calls of your choice so that you can place calls anonymously. It’s as easy as going into your Admin Portal and selecting the extension you’d like to apply it to. You can even block caller ID universally if you want.

Never Miss a Call

Use a suite of call mobility features to reroute calls however you want when you’re away from the office. You can take advantage of Call Forwarding, Simultaneous Ring, Follow Me, Voicemail, and Do Not Disturb to control exactly what happens to any in-coming calls while you’re on the go.

Call Park

Rather than simply transferring a call to a particular agent, Call Park lets you put it into a virtual holding area where any available team member can pick it up. It’s a terrific way of boosting efficiency during peak call volume times.

Call Flip

Need to switch devices during a call? Not a problem with Call Flip. You can move seamlessly between the desktop app, a desk phone, and a mobile device. It’s so smooth that the person on the other end won’t have any idea anything’s changed.

Call Announce

Be fully prepared for every call with Call Announce. It whispers an audible version of a call tag before the call’s connected, so that you know exactly what to expect when you pick it up. You can even combine this feature with Call Screening, allowing you to decide whether to answer or transfer each call beforehand.

Call Conference

Adding a third party to a call has never been easier than with Call Conference. With just a few simple keystrokes on your phone, you can loop in another user and continue your conversation. This feature works with the mobile app, so you can dial in wherever you are.

Call Continuity

What do you do if there’s a power outage or your internet connection goes down? With Call Continuity, you can carry right on talking. It reroutes the call to a backup number of your choice, so that you don’t have to lose crucial connections during unscheduled downtime.

International Phone Number

Give your global reputation a boost with a single international business number, allowing your overseas customers to contact you without incurring extra charges. This can be a key factor in providing the kind of top-quality service your customers deserve.

Local Numbers

You can also have different local numbers for multiple locales. There’s no limit to the number of area codes you can choose. Explore the benefits of localized marketing using numbers targeted at customers in different regions.

What is VoIP and How Does it Work?

VoIP stands for Voice over Internet Protocol. VoIP phone services provide a way of placing and receiving calls over the internet rather than through traditional landline phone infrastructure. It works by sending the audio data of your voice over an internet connection.

This can be done via a VoIP-enabled phone, but it doesn’t have to be. In fact, one of the main advantages of a VoIP telephone service is that you can access it using any internet-connected device, such as your laptop or smartphone.

With an internet-based phone service, there’s no need to budget for costly hardware or maintenance on-site. It’s also usually cheaper to add a new user account to an existing VoIP phone service than to buy an additional landline. So, for any business looking for new or upgraded phone services, VoIP can offer a way of saving on costs.

In today’s business environment, using VoIP for your communications can easily align with how you work. VoIP offers a number of benefits over traditional legacy phone systems.


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Security and compliance

Secure communications that meet your industry’s regulatory requirements. See VBC Security & Reliability
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Why Is a VoIP Phone Service the Right Choice for Your Business?

Wondering whether a VoIP phone service is the right choice for your business? Take a look at some of the benefits to help you decide:

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Reduced Costs

As we’ve mentioned, VoIP phone services can generally help you reduce your costs. Let’s take a look at some more specific figures.


While the needs of organizations vary, generally a traditional telephone system can cost is that each traditional landline costs a business $50 per month or more, while the cost per user per month of VoIP systems tends to be around $20.


Do these numbers surprise you? If so, you’re not alone. These cost savings can make a real difference to your business overhead.


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If you’re aiming to grow your business, you need a phone system that will adapt quickly and easily to your changing needs. 


With a traditional landline system, you need to plan carefully in order to scale up. How many new lines will you need? How many new deskphones will you have to budget for? 


Managing all this takes up time and resources that could be more profitably spent elsewhere. If you use a VoIP system, however, this isn’t an issue. You can simply add as many new users as you need to your platform, when you need them. And when you need to scale down, too — say when your busiest season is over — it’s just as easy to achieve.


More Accessibility

There’s no need to be chained to your desk when using a VoIP phone system. One of the biggest benefits of VoIP systems is that you can access your business phone account from any internet-enabled device. 


With VoIP, it’s possible to make and answer calls — as well as send and receive messages — through your business account when you’re out and about or working remotely. It also means VoIP telephony is ideal for hybrid work teams.


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Advanced Features

Because VoIP phone services use the internet, they can also offer a whole host of advanced features to boost your business’s productivity. 


These typically include the likes of built-in conferencing and call transfer capabilities. It’s even possible to take this one step further with a full-fledged unified communications (UC) system. 


If you’d like to bring together all of your communications needs, from video conferencing to customer service webchat to deep-level CRM integration to analytics tools, UC is the way to go.


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Excellent Sound Quality

Let’s not forget the basics. Some professionals can be uncertain about using a VoIP phone system because the earliest such systems were known to suffer from occasional lag and reduced sound quality. 


Fortunately, today’s systems are much more resilient. In fact, they often provide clearer sound than traditional landlines. As long as you have a robust broadband internet connection, you’ll enjoy top-tier audio quality.

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Good for Multitasking

You can use many VoIP systems for a number of different tasks, not just phone calls. You may also have access to SMS and image messaging. Some services even let you share files with colleagues around the globe, which is great for those instances where you want to delve into a topic in more depth during a conversation.

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Scores Highly on Mobility

Because your phone number isn’t attached to a dedicated landline or geographic location, your VoIP account is fully mobile. 


Simply log in on your smartphone or any internet-connected device, and you’ll be able to make calls and send messages just as if you were sitting at your desk–no matter where in the world you are at any given time.


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Top-Quality Security

A good VoIP phone provider will prioritize the security of your data. With hosted VoIP, your vendor can take care of regular security updates so that you don’t have to. 


You should choose a system that comes with top-quality encryption and authentication protocols as a standard. It’s also essential for you to implement robust data security policies across your own organization. With these in place, you can relax in the knowledge that all of your valuable data will remain safe and protected at all times.


Futureproof Your Business With a VoIP Phone Service

Get ready for whatever the future holds with a top-quality VoIP phone service. At Vonage, we understand the needs of businesses like yours and can help you find the perfect solution, tailored precisely to your requirements.

Get in touch with a Vonage expert today to learn more.


FAQs About VoIP Phone Services

VoIP costs vary depending on the specific needs of your organization, but often start at around $20 per user, per month. 

At Vonage, we offer a variety of pricing plans for our VoIP-based UC solution, VBC. You can also choose to add on extra features to get the most out of your system. Visit our pricing plans page or connect with a Vonage expert and learn more about your varied options.

Because everything happens online, there’s no need for the kind of costly traditional infrastructure that old landline systems relied on. That means low maintenance costs and easy scalability, so you only ever pay for what you need — no more and no less.

VoIP is the name of the protocol that carries audio data over your internet connection. 

On the other hand, UCaaS (Unified Communications as a Service) is a full-service communications solution that incorporates a wide range of additional features.

If you choose a VoIP system, its functionality may be limited to basic features like making and receiving calls. Whereas UCaaS can take care of all your multichannel communications needs.


VoIP phone services are definitely more mobile and flexible than traditional telephone systems. However, for hybrid or fully remote teams, a unified communications platform could be even more suitable. 

Such platforms are specifically designed to cater to the needs of modern workplaces that depend on close collaboration between employees working in different locations, giving users easy access to multiple communication channels, wherever they are.


Often, it couldn’t be simpler. If you choose to switch to a Vonage solution, just click on our contact form and let us know when you’d like us to call you. 

We’ll get in touch to discuss your needs and agree upon the ideal VoIP phone service solution for your specific situation. With Vonage, the whole process of setting up can be completed within a few days. You can even keep your old number, so your clients won’t notice any interruption to your service.


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