Five stars#1 in the AppExchange with 730+ reviews
1.5 billion interactions poweredon the Salesforce sales and service clouds
Premier partneron the Salesforce AppExchange
The customer experience starts with the agent experience
Deliver the immediate and personalized service your customers expect—every time.
Service Cloud Features
Route incoming voice communications and Salesforce digital channels dynamically based on customer data. These include purchase history, contract status, or open support case.
Route Vonage voice, Salesforce email, chat, SMS, video, and social channels together using the same business logic. This provides a more consistent customer experience, boosts operational efficiency, and reduces contact center headaches.
Make it easy for agents to call customers using click-to-dial within Salesforce—and integrate the telephony with your existing PBX or use WebRTC to call.
Monitor any conversation and whisper discreetly during the conversation, and then easily access the call recordings which are automatically logged into Salesforce.
Enjoy omnichannel conversations within Salesforce with our embedded Contact Pad—and set availability across all channels, check queue activity, and peek at peer presence.
Distribute your calls globally, consolidate administration and reporting, save time, and deliver insight into how the operation is performing at the global and regional level. And maintain the clear quality to provide the experience your customers expect.
Use real-time customizable dashboards and wallboards to receive your historical insights from within Salesforce reports, including using Einstein. Rely on the widest set of voice and Salesforce digital channels data pushed into Salesforce.
Leverage the Conversation Analyzer to transcribe, tag, and analyze customer conversations. These are then automatically logged into Salesforce objects, such as contacts, cases, and custom objects.
Improve the customer experience by carefully routing customers—who are stuck in a chatbot conversation—to the best available agents using the same routing rules that govern your other channels.