Our cloud contact center solutions act as a singular virtual contact center, regardless of location, type, or size. This includes inbound, outbound, or blended micro-centers, as well as distributed multi-site centers.
With Vonage, launching a new virtual contact center is easy, even on multi-channel or customized systems. Since your Omnichannel Contact Center is powered by inContact, you’ll have the most advanced customer interaction platform available—not to mention over 12 years experience in the cloud. And inContact boast a 99.99% uptime service level agreement (SLA) guarantee plus voice SLA guarantees.
High volume interactions shouldn’t affect your center’s uptime. We have bandwidth trafficking and network solutions including MPLS network and SmartWAN technologies, as well as hybrid solutions, to help maximize QoS for a remote contact center running on broadband.
Create true omnichannel conversations via our Nexmo APIs. For example, a consumer can initiate a chat with a business within a social platform, request a phone call and then receive that phone call, without ever leaving that social space.
Vonage has done extensive work integrating Nexmo AI chatbots into our cloud contact center solutions. We can help your business maximize the balance between human agents and automated workflow in a way that will keep your customers happy and save you money.
Keep important information in the cloud with privacy measures and compliance certifications from PIC, SOX, FCC, and CPNI that meet some of the highest standards.
Our cloud contact center solutions are powerful, scalable and versatile. However, Vonage also offers call center services, which are straightforward solutions that are great at managing voice calls and have limited reporting options.
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