Contact Center

Simple, reliable, scalable: Build a call center or advanced contact center that will wow your customers.

Boost sales, increase agent productivity and build a better brand experience for your customers with our robust unified contact center solutions. Seamlessly connect and manage remote locations. Our call center and advanced contact center solutions handle billions of customer interactions per year.

The cloud contact center solution: If you build it, they will call, text or chat.

Our cloud contact center solutions act as a singular virtual contact center, regardless of location, type, or size. This includes inbound, outbound, or blended micro-centers, as well as distributed multi-site centers.

Vonage and inContact: Decades of experience in the cloud

With Vonage, launching a new virtual contact center is easy, even on multi-channel or customized systems. Since your Omnichannel Contact Center is powered by inContact, you’ll have the most advanced customer interaction platform available—not to mention over 12 years experience in the cloud. And inContact boast a 99.99% uptime service level agreement (SLA) guarantee plus voice SLA guarantees.

Billions of interactions?
Bring it on.

High volume interactions shouldn’t affect your center’s uptime. We have bandwidth trafficking and network solutions including MPLS network and SmartWAN technologies, as well as hybrid solutions, to help maximize QoS for a remote contact center running on broadband.

Reach them where they are with social or mobile apps

Create true omnichannel conversations via our Nexmo APIs. For example, a consumer can initiate a chat with a business within a social platform, request a phone call and then receive that phone call, without ever leaving that social space.

AI, chatbots, and whatever’s next

Vonage has done extensive work integrating Nexmo AI chatbots into our cloud contact center solutions. We can help your business maximize the balance between human agents and automated workflow in a way that will keep your customers happy and save you money.

Cloud privacy measures and compliance certifications

Keep important information in the cloud with privacy measures and compliance certifications from PIC, SOX, FCC, and CPNI that meet some of the highest standards.

Simply managing phone calls? We do that, too.

Our cloud contact center solutions are powerful, scalable and versatile. However, Vonage also offers call center services, which are straightforward solutions that are great at managing voice calls and have limited reporting options.

Optimize your customer intelligence with CRM integration: You’ll have them at “hello.”

Empower your agents to personalize your omnichannel customer service. Seamless customer relationship management (CRM) integrations increase agent efficiency and independence by delivering a real-time 360-degree view of the customer. Increased efficiency over time decreases costs and also eliminate the costs of custom integrations.
Centers of excellence.
See what our contact centers offer.
Automatic Call Distribution (ACD)
Get universal queuing. Route calls based on agent expertise. Automatically call back customers who don’t want to wait. Fully integrates with IVR.
Interactive Voice Response (IVR)
Switch to self-service when call volumes are high, no one is available, or the customer wants to self manage. Full ACD integration allows any agent to step in.
Workforce Optimization
Simplify agent scheduling and quality management. Get automatic desktop call recording. Maximize your Contact Center workflow.
Supervisor Interface
Easy training and monitoring. Listen, whisper, or step in on customer calls. Monitor performance in real time with the Supervisor dashboard.
Reporting and Analytics
Access advanced analytics. Create recurring custom reports. Make better business decisions with real-time metrics and historical data.
Automate Interaction Handlings
Our skills-based routing engine ensures every contact is automatically delivered to the best available agent, based on agent skills, agent skill level, customer profile, and contact center data.

From the Perspectives Blog

ChartLogic scales for success with a robust contact center solution.
How does your company stack up?

A new study by IDC, commissioned by Vonage, shows that companies with best in class cloud communications platforms improved speed to market, customer satisfaction by more than 30 percent.

Our Recommended Platform
Reimagine how business gets done
From cloud-hosted phones on your current broadband to UCaaS solutions on a dedicated network, Vonage is partnering with businesses like yours, in ways never imagined. Cost-effective ways. Revenue-building ways. Once thought impossible ways.
Vonage® Enterprise

Enterprise-grade unified communications

One of the nation’s largest purpose-built MPLS networks
Advanced features including conferencing for up to 300 users
Elevated quality of service for voice, video, and data communications
End-to-end managed installation and dedicated service teams
Deep integration ties phone service to top business applications
Enable mobile workers and connect multiple offices seamlessly
Reliable and scalable solutions for inbound, outbound, and multi-site contact centers
Hybrid network and bring your own broadband options with SD-WAN
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