Cloud contact center software designed for your business

Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
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Integrated experience

Vonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform. Learn more
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Salesforce integration

Leverage all your Salesforce capabilities and data to personally address customers and complete faster, more effective calls, thanks to our deep integration with Salesforce. Learn more
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Advanced CTI routing

Make automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer. Learn more

Agent-centered UX

Provide your agents with everything they need to have great conversations, including the tools and customer insights necessary to provide superior service and make quicker sales. Learn more
Unifying the Contact Center
Deliver stellar customer service

Vonage tightly integrates contact centers and unified communications

When the contact center and the rest of the organization are all on the same communications platform, agents can collaborate with experts across your entire organization to most effectively resolve customer issues.
  • Common call controls and directory
  • One-click login and single interface
  • Complete view of presence and availability
Cloud with headset.
Salesforce

Vonage Contact Center, designed for Salesforce

Our contact center software solution integrates with Salesforce, making it the clear choice for sales and service teams.
  • Route calls to appropriate agent to address immediate needs
  • Customize dashboards with updated details
  • Reach customers on their channels of choice
  • Automate resources to create time and address more complex asks
  • Link with Einstein Analytics to unlock hidden insights
  • Enjoy greater overall efficiency and CX
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Small and Medium Business

Introducing our Express and Elevate Contact Centers

Use a different CRM? We've got other options, too: like a call center solution built just for small and medium businesses seeking full CRM integration and a single platform for all their communications.
  • Reduce IT complexity to deploy advanced voice capabilities
  • Match callers with the best available agent with Automatic Call Distribution and skills-based routing
  • Track customer activity and sync data into reporting dashboards
  • Manage call flow with Interactive Voice Response and queued callback
  • Configure agent status to minimize wait time and disruption
  • Manage CX from anywhere
Stylized illustration of globe featuring oversized figures with mobile phones and speech bubbles representing different API communications such as; video, voice, and SMS Business continuity
Unlock the Keys to Remote Work
Learn how to use cloud-based communications to stay connected with your customers and employees - no matter where, or how, they choose to work.
Integrations

Your contact center, seamlessly integrated

Sales, service, or field services, a Vonage Contact Center integrated with your CRM will allow all of your teams to elevate the experience they offer your customers.

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Augment customer conversations

Add intelligence to any conversation with Vonage AI

Save  your agents for the hard  conversations: with AI automation, you  can  allow your customers to  self-service,  set up sophisticated dynamic routing, and enjoy real-time speech analytics.   

Stars
Industry Recognition

Awards

Organizations around the world have excitedly shouted: “and the winner is, Vonage.”
  • Fall 2020 G2 Leader in Contact Center Operations category

  • 2019 Visionary in Gartner Magic Quadrant for Contact Center as a Service (CCaaS)
  • 2019 CRM Excellence Award
  • 2019 ContactCenterWorld Award
  • 2019 Cloud Computing Magazine Product of the Year
  • 2019 Internet Telephony Product of the Year
  • 2019 Customer Magazine Product of the Year

Vonage Contact Center overview

A new category of cloud contact center software, designed for Salesforce, where customer Interactions are blended with customer data to deliver an unparalleled, emotive, and conversational customer experience.

Contact center overview: watch now

Vonage Contact Center is a leader in Contact Center Operations on G2

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Speak with an expert.

US toll-free number: 1-844-365-9460
UK toll-free number: +44 800 086 9444